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Financial highlights
Non-financial highlights
Our business
Building a brighter future for all
Learn more about how we create value
Chair and CEO message
“Our purpose reflects our commitment to Australia. Our success is deeply linked to the prosperity of the customers and communities we serve, and the development of our people.”
Paul O’Malley Matt Comyn
Chair Chief Executive Officer
Managing our business responsibly
We aim to manage our business responsibly, supported by a risk culture that requires us to do what is right to meet our stakeholders’ expectations and regulatory obligations.
Our approach to corporate governance
Our governance approach is based on diligence, clear accountability, effective delegation and oversight to support sound decision making.
Managing our risks
Our risk framework and culture support good judgement, enabling our people to take, identify and respond to risks, and deliver better outcomes for customers and communities.
Delivering on our strategic priorities
We remain focused on our strategic priorities, helping all Australians to prosper, being at the centre of our customers’ financial lives and keeping our customers safe. To do this we continue to invest in our people, technology, and AI.
Helping build Australia’s future economy
Helping the nation prosper and improving living standards for all Australians.
Reimagining customer experiences
Reimagining customer experiences by leading in technology and AI.
Delivering simpler, safer and better banking
Maintaining a safe and strong Bank positions us to support customers when needed.
Creating value for our stakeholders
We aim to build a brighter future for all by considering the diverse needs of our stakeholders and delivering balanced, sustainable outcomes over the long term.
Enhancing customer experience and support
We remain committed to being the bank for all Australians, delivering excellent experiences and supporting in all the ways we can.
Supporting our communities
We are committed to supporting our communities as we work to build a brighter future for all.
Building an engaged and supported workforce
We continue to strengthen our culture and build AI confidence and capability across the Bank to support how we serve customers and maintain trust.
Delivering for our shareholders
By maintaining strong performance and prudent balance sheet settings, we are able to support lending growth, invest for the future and pay a sustainable dividend over the long term.
Sustainability Report
Balancing Australia’s transition to net zero with energy security is central to the long-term success of our economy. As the bank for all Australians, we remain committed to supporting our customers and communities through this period of significant structural change. This year we published our first report under Australia’s mandatory sustainability reporting regime, covering our climate-related disclosures.
Supporting Australia’s transition to net zero
Australia’s energy system is undergoing structural change, placing new demands on how the country balances energy security, reliability and affordability.
Climate strategy
In helping build Australia’s future economy, our climate strategy focuses on supporting the transition to net zero by 2050 and strengthening resilience to climate change.
Climate risk management
The Group manages risks, including climate-related risks, in line with the Board-approved Risk Management Framework.
Climate governance
The Board considers the E&S impact of the Group’s activities and oversees the management of climate risk within the Group’s overall business strategy and risk appetite.
Climate-related metrics, goals and targets
Our progress related to our climate strategy, including our goals, targets and other climate‑related metrics.
Appendix
The Sustainability Report Appendix outlines the basis of preparation, methodologies, judgements, estimates, limitations and uncertainties used in preparing the Sustainability Report.
Our performance
Financial performance
Our financial results for the 2026 financial year reflect our customer-focused franchise and consistent execution of our strategy.
Sustainability performance
To provide transparency for all our stakeholders, we measure and report on a range of customer, environmental, social and governance metrics.
