Help & support
Commonwealth Bank continues to lead its rivals in the mobile banking and payments space, today announcing three new innovations that extend the capabilities of its mobile wallet offering and give businesses access to world-class mobile payment technology.
Following the launch of the new and enhanced CommBank app and Tap & Pay mobile payment technology late last year, CommBank is adding two new Australian-first features to the CommBank app giving customers unprecedented access and control over their finances on-the-go. A new app and payments device will support mobile small businesses.
The innovations announced today are:
“Mobility is not a trend; it is increasingly our way of life. Commonwealth Bank is launching three mobile banking innovations to provide the anytime, anywhere functionality our customers demand while also delivering unrivalled, real-time access and control over their finances,” said Michael Harte, Group Executive Enterprise Services and Chief Information Officer, Commonwealth Bank.
“Our customers demand more transparent, open, relevant and secure solutions, increasingly in real time, to help advise and support important decisions. These new mobile offerings will improve our customers’ banking experience by placing information-rich, value-added services and additional security at their fingertips at the time they need our help. The Commonwealth Bank is a leader in customer service and mobile banking; payments technology is just one way individuals and businesses get better value,” Mr Harte added.
Since its launch in late 2013, the enhanced CommBank app has seen more than 2.3 million registrations, enabling more Australians to manage their money securely on-the-go.
From accessing cash when cardless, to helping a family member or close friend out if stranded without cash in an emergency, Cardless Cash enables customers to withdraw up to $200 cash a day, without a card, at over 3,000 CommBank ATMs nationwide.
“Demand for contactless and mobile payments continues to rise; in a single week the new CommBank app now supports 9 million logons and executes over 2 million transactions. Following the introduction of Tap & Pay technology to Australian smartphones, we have now developed the next evolution of the mobile wallet. Cardless Cash provides a convenient and secure solution for customers to withdraw cash from Australia’s largest ATM network via their smartphone without needing an ATM card,” said Lisa Frazier, Executive General Manager Digital Channels, Commonwealth Bank.
“Cardless Cash not only gives our customers convenient access to cash when their card isn’t available, but also the ability to help out a family member or friend by sending cash to an ATM for collection in an emergency situation,” Ms Frazier added.
Angus Sullivan, Executive General Manager Cards, Payments, Analytics & Retail Strategy, Commonwealth Bank added that Cardless Cash is another step towards providing Australians with a fully functioning mobile wallet.
“Customers see banks as the natural providers of their mobile wallet and we will continue to offer the latest solutions to enhance their day-to-day banking experience,” said Mr Sullivan.
Cardless Cash will be available to CommBank app users on Android and iPhone in May 2014.
Lock and Limit
The new Lock and Limit feature allows CommBank credit card customers to use the CommBank app on their smartphone to control the security and spending on their card:
“Today we are putting more control in the hands of our customers, with a proactive solution to help them manage their spending and card security. With Lock and Limit our credit card customers not only have a safer way to pay, but also one of the most advanced ways to manage their finances from the palm of their hand. As trust and security become the key drivers of mobile banking and payment adoption, this new innovation puts CommBank way ahead of its rivals,” said Mr Sullivan.
“With the majority of Australians expecting a mobile wallet to replace their physical one by 2021, the innovations we’ve announced today put our customers at the forefront of the mobile wallet revolution,” said Mr Sullivan.
The Lock and Limit feature will be available in May 2014 for Android and iPhone.
CommBank Small Business app
In response to small business customer demands for faster, more efficient and convenient payment options, CommBank has launched the CommBank Small Business app. When paired with Leo or Emmy2, the CommBank Small Business app will revolutionise the way small businesses accept payments and manage their cash flow. New features and functionalities include:
“We’re passionate about helping Australian businesses access state-of-the-art payment technology. We have taken our existing payment and banking apps and evolved them based specifically on feedback from small business customers to create the CommBank Small Business app. Coupled with Everyday Settlement5 and Commonwealth Bank’s Simple Merchant Plan, we are not only supporting the cash flow management needs of small businesses, but also helping them stand out from their competitors and run a more efficient business,” said Ms Frazier.
The CommBank Small Business app will be available as part of a Simple Merchant Plan on iPhone and Android devices from June 2014.
Security at the heart of innovation
Security remains a top priority for CommBank and all mobile transactions are backed by a 100 per cent money back guarantee6.
For more information on Cardless Cash, visit www.commbank.com.au/commbankapp
For more information on Lock and Limit, visit www.commbank.com.au/commbankapp
For more information on the CommBank Small Business app, visit www.commbank.com.au/smallbusinessapp
1 Pi is a secure environment that powers the next generation of EFTPOS devices with apps that enable businesses to differentiate their service offering and drive business efficiencies. To find out more, visit Commbank.com.au/Pi
2 Leo and Emmy are next generation EFTPOS terminals that enable the CommBank Small Business App. Emmy is designed for smaller mobile businesses with lower card transaction volumes, while Leo features a barcode reader and is designed for medium to large businesses.
3 Please visit https://www.emvco.com for more information.
4 The $30 Simple Merchant Plan for Emmy includes a Business Transaction Account, with the monthly account fee waived as long as you stay with the Plan, and $1,500 of monthly card turnover. Excess usage fee of 1.5% applies to any monthly card turnover over the included amount. Additional fees and charges may apply.
5 Available on transactions made before 10.00pm AEST for customers with a Commonwealth Bank Business Transaction Account and a linked Commonwealth Bank merchant facility.
6 Mobile payments by consumers are backed by our 100% money back guarantee. When a customer loses their cards/a card is stolen, we urge customers to notify CommBank as soon as possible.
For further information on Cardless Cash and Lock and Limit, contact:
T (02) 9303 1403 | M 0400 234 035
For further information on the CommBank Small Business app, contact:
M 0423 542 310