Help & support
During 2024, we contacted customers about migrating them from their Complete Access account(s) (which has not been on sale for nine years) to an alternative transaction account.
We are re-assessing our approach and have paused the migration. No accounts have been migrated.
At CommBank, we continue to offer fee free cash withdrawals when using a CommBank ATM - Australia’s largest bank owned ATM network.
We're committed to providing the best banking experience and best product features to our customers. All our current Everyday transaction accounts give access to:
Cash is important to many customers, and we are committed to ensuring a reliable distribution of cash. CommBank customers have a wide range of cash access options available to them including free cash withdrawals at CommBank ATMs.
We have paused the migration from the Complete Access accounts. You may be able to switch to a different product that you consider best suits your needs. Potential account options may include:
Complete Access
Not available for sale, for comparison purposes only
Monthly account fee
$6 or free; the fee will be waived if:
ATM withdrawals at CommBank ATMs
Free
NetBank or CommBank app transactions
Free
BPAY®
Free
Access to CommBank Yello
Yes
Assisted withdrawal fee
(when you are assisted by a staff member to take out money at a branch, post office or by phone)
Free
Smart Access
Our most popular Everyday bank account
Monthly account fee
$4 or free; the fee will be waived if:
ATM withdrawals at CommBank ATMs
Free
NetBank or CommBank app transactions
Free
BPAY®
Free
Access to CommBank Yello
Yes
Assisted withdrawal fee
(when you are assisted by a staff member to take out money at a branch, post office or by phone)
$3, or free if:
Everyday Offset
Everyday account that you can link to offset your eligible home loan
Monthly account fee
Free
ATM withdrawals at CommBank ATMs
Free
NetBank or CommBank app transactions
Free
BPAY®
Free
Access to CommBank Yello
Yes
Assisted withdrawal fee
(when you are assisted by a staff member to take out money at a branch, post office or by phone)
Free
Streamline Basic
Everyday bank account for healthcare or pensioner concession card holders
Monthly account fee
Free
ATM withdrawals at CommBank ATMs
Free
NetBank or CommBank app transactions
Free
BPAY®
Free
Access to CommBank Yello
No
Assisted withdrawal fee
(when you are assisted by a staff member to take out money at a branch, post office or by phone)
Free
Pensioner Security
Flexible account for retirees over 55 years old and eligible pension recipients
Monthly account fee
Free
ATM withdrawals at CommBank ATMs
Free
NetBank or CommBank app transactions
Free
BPAY®
Free
Access to CommBank Yello
Yes
Assisted withdrawal fee
(when you are assisted by a staff member to take out money at a branch, post office or by phone)
Up to four free assisted withdrawals per month if you receive an Australian age, service or disability pension and $3 thereafter.
1 Monthly account fee waived for accounts with at least $2,000 deposited each calendar month (excludes Bank initiated transactions). A monthly account fee waiver will also apply if you’re under 30 years of age. You may also be eligible for a different monthly account fee exemption if you have an aged, disability or war veterans’ pension deposited in your account, have a balance of $50,000 or more in eligible contributing accounts, are reliant on over the counter services because of a disability or have an eligible home loan. Find out more about rates and fees.
2 Assisted withdrawal fee will be waived if you’re under 18 years of age. You may also be eligible for a different assisted withdrawal fee exemption if you have an aged, disability or war veterans’ pension deposited in your account, or are reliant on over the counter services because of a disability. Find out more about rates and fees.
3 The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Full terms and conditions for the transaction and savings accounts (PDF) mentioned and Electronic Banking (PDF) are available here or from any branch of the Commonwealth Bank.
The target market for these products will be found within the product’s Target Market Determination, available here.
