How it works

Direct Debits let you authorise a service provider/merchant, such as a gym or utility provider, to debit regular payments for an agreed amount from your eligible CommBank account.

If you prefer not to set up a direct debit, you can set up scheduled transfers in NetBank or the CommBank app instead.

How to set up a Direct Debit

Contact your service provider/merchant to set up a Direct Debit – you’ll need to give them the account details of the eligible CommBank account you’d like them to debit. Usually, you can do this via a paper form, over the phone or online.

How to stop Direct Debits

You can request to stop Direct Debits by contacting the service provider/merchant. You can also give us a call or visit your nearest CommBank branch.

Who can apply

If you hold an eligible CommBank account, you can authorise a service provider/merchant to debit payments from your account.

Eligible CommBank accounts include:

  • Everyday Account Smart Access
  • Complete Access1
  • Everyday Offset
  • Streamline Basic
  • Pensioner Security Account
  • Commonwealth Private Bank Account
  • Business Transaction Account

To see whether your account is eligible, you can check the relevant Product Disclosure Statement or Terms & Conditions.

Things you should know

1 Product no longer available to new customers.