What is the difference between a direct debit and a recurring payment?

  • A direct debit is a regular automatic payment set up on your eligible CommBank account using your BSB and account number. When you set up a direct debit using your BSB and account number, it allows a merchant or service provider to withdraw an agreed amount of money from your account into a merchant’s or service provider’s account at set times. For example, to pay for a service, bills or make repayments on your home loan.

    A recurring payment is a regular automatic payment set up from your debit or credit card with a merchant or service provider. To do this, you will need to arrange a direct debit authority and supply the merchant or service provider with your card number, expiry date and three digit CVV number on the back of your card. This allows the merchant or service provider to charge your debit or credit card.

    If you prefer not to set up a direct debit, you can set up scheduled transfers in NetBank or the CommBank app instead.

How to set up a Direct Debit

  • Contact your service provider/merchant to set up a Direct Debit – you’ll need to give them the account details of the eligible CommBank account you’d like them to debit. Usually, you can do this via a paper form, over the phone or online.

How to stop Direct Debits

  • If you ask us to cancel or stop a direct debit on your eligible CommBank account, we will promptly process your request. 

    You can do this over the telephone or by visiting a CBA branch. You’ll need to fill out and submit the direct debit cancellation form to us when you’re in the branch. 

    We won’t ask or suggest that you raise the direct debit cancellation request directly with the merchant or service provider. 

    It is however advisable to also contact the merchant or service provider to inform them that the direct debit has been cancelled, but you don’t have to.

    Cancelling your direct debit does not cancel your contract with the merchant or service provider. If you still owe money for a service or utility for example, you will need to negotiate an alternative payment method. 

Who can apply

  • If you hold an eligible CommBank account, you can authorise a service provider/merchant to debit payments from your account.

    Eligible CommBank accounts include:

    • Everyday Account Smart Access
    • Complete Access1
    • Everyday Offset
    • Streamline Basic
    • Pensioner Security Account
    • Commonwealth Private Bank Account
    • Business Transaction Account

If you are experiencing financial difficulty

  • If you are experiencing financial difficulty and unable to meet your regular financial commitments, please tell us. We may be able to assist you. 

    Please call our Financial Assistance Solutions Team on 1300 720 814 from 8am to 9pm 

    Monday to Friday, or 9am to 2pm Saturday.

    Alternatively, financial counsellors provide free and independent advice to help you reduce your debts and get out of financial difficulty. 

    You can also call the National Debt Hotline on 1800 007 007 or search for a financial counsellor near you.

Things you should know

  • 1 Product no longer available to new customers.