What is the difference between a direct debit and a recurring payment?

  • A direct debit is a regular automatic payment set up on your eligible CommBank account using your BSB and account number.

    When you set up a direct debit using your BSB and account number, it allows a merchant or service provider to withdraw an agreed amount of money from your account into a merchant’s or service provider’s account at set times. For example, to pay for a service, bills, or make repayments on your home loan.

    A recurring payment is a regular automatic payment set up from your debit or credit card with a merchant or service provider. To do this, you’ll need to arrange a direct debit authority and give the merchant or service provider your card number, expiry date, and 3-digit CVV number on the back of your card. This allows the merchant or service provider to charge your debit or credit card.

    If you prefer not to set up a direct debit, you can set up scheduled transfers in NetBank or the CommBank app instead.

How to set up a direct debit

  • Contact your service provider/merchant to set up a direct debit – you’ll need to give them the account details of the eligible CommBank account you’d like them to debit. Usually, you can do this online, over the phone, or through a paper form.

How to stop, cancel or dispute direct debits

  • You can quickly submit a request to stop, cancel or dispute a direct debit by messaging us in the CommBank app.

    In the CommBank app, tap the help icon at the top-right of your screen to message us. Our virtual assistant, Ceba, will ask you a few questions about the payment before processing the request for you, provided you have the correct account and direct debit/merchant details.

    Once submitted, you’ll receive a notification in the CommBank app when your request has been processed, so make sure you’ve got notifications for the app turned on. For more info about how to do this, check out our messaging page.

    Stopping or cancelling your direct debit will prevent future payments from being debited from your account, however any contractual arrangement between you and the merchant may remain in place. So, you may want to also contact the merchant or service provider to inform them the payments have been stopped, as there may be implications to your contract. For example, if you still owe money for a service or utility, you’ll need to negotiate an alternative payment method.

    If you don’t have the CommBank app, you can also contact us or visit a branch to stop, cancel or dispute a direct debit.

Who can apply

  • If you hold an eligible CommBank account, you can authorise a service provider/merchant to debit payments from your account.

    Eligible CommBank accounts include:

    • Everyday Account Smart Access
    • Complete Access1
    • Everyday Offset
    • Streamline Basic
    • Pensioner Security Account
    • Commonwealth Private Bank Account
    • Business Transaction Account

If you're experiencing financial difficulty

  • If you’re experiencing financial difficulty and unable to meet your regular financial commitments, please tell us. We may be able to assist you. 

    We have a range of financial support resources to manage rising expenses, such as help with repayments, planning for bills, and more.

    You can message us in the CommBank app or call our Financial Assistance Solutions Team on 1300 720 814 from 8am to 9pm Monday to Friday, or 9am to 2pm Saturday.

    Alternatively, financial counsellors provide free and independent advice to help you reduce your debts and get out of financial difficulty. 

    You can also call the National Debt Hotline on 1800 007 007, or search for a financial counsellor near you.

Things you should know

  • 1 Product no longer available to new customers.