Help & support
You’ll be charged a monthly account fee if you don’t meet the conditions required to have it waived. The fee will depend on which product you have.
For more information about monthly account fees, please refer to the terms and conditions of our Transaction, Savings and Investment Accounts (PDF).
ATM owners may charge a fee, which will be disclosed at the time of the transaction. If you proceed with the transaction, the ATM owner’s fee will be debited to your account (in addition to the withdrawal amount, if applicable). You should check the ATM owner’s fees that apply carefully before completing transactions at non-CommBank ATMs in Australia.
Cheques/Direct debit can be dishonoured (not paid) because there are insufficient cleared funds in the account to cover the amount of the cheque/direct debit being processed.
A dishonour fee applies if there are insufficient available funds to make the scheduled payment. We will attempt to make the scheduled payment over 5 days2, following which, if there is still insufficient funds, a dishonour fee will be applied.
1 Monthly account fee waived for accounts with at least $2,000 deposited each calendar month (excludes Bank initiated transactions). A monthly account fee waiver will also apply if you’re under 25 years of age, or you’re a full-time or part-time tertiary student at an Australian educational institution or undertaking an Australian Apprenticeship on Student Options. You may also be eligible for a different monthly account fee exemption if you have an aged, disability or war veterans’ pension deposited in your account, have a balance of $50,000 or more in eligible contributing accounts, are reliant on over the counter services because of a disability or have an eligible home loan.
2 Attempts will generally be on consecutive business days. For NetBank scheduled payments, we will aim to make the first attempt on the day your scheduled payment is due, and another 4 attempts on subsequent business days.
3 Does not apply for Streamline Basic.
4 You can only incur one overdraw fee per account per day, regardless of the number of transactions or payments we allow to go through in that day. The fee is usually charged the next business day.
The target market for these products will be found within the product’s Target Market Determination, available here.