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Completing your ID check in NetBank or the CommBank app

NetBank or the CommBank app is a quick, safe way to complete your ID check from the comfort of your own home. You’ll need to log into NetBank or the app using the NetBank login details we’ve provided you via email.

You can use any of the following forms of ID. It’s better to have as many of these documents on hand as possible, as you may be able to use more than one document to improve your chances of verifying your identity. If your ID has an expiry date, double-check it’s not out-of-date.

  • Australian driver’s licence
  • passport
  • Medicare card
  • Australian birth certificate

We also need details about all your country(ies) of tax residency, including Australia. For each country of foreign tax residency, you need to provide a Tax Identification Number (TIN).

Simple tips to help:

  • if you have lived at another address in Australia in the last 3 years, before the current one, please remember to provide these details
  • you must enter your name and document numbers exactly as they appear on the documents, even one mistake can cause you to fail or can cause delays in opening and using your account
     

Complete ID check in NetBank

Completing your ID check in branch

What if you can't complete your ID check in NetBank?

There are a number of reasons why your ID may not be recognised. If you are unable to complete your ID check via NetBank please visit your nearest branch.

You will need to bring the following to verify your identity:

Step 1

ONE of the following Primary documents:

  • your passport
  • your current Australian or New Zealand driver’s licence, OR

Step 2

TWO of the following non-photographic documents:

  • your Australian or foreign birth certificate.
  • your Australian or foreign citizenship certificate
  • your Centrelink pension or health card, OR

Step 3

ONE non-photographic document AND ONE from the following list (total of two documents):

  • a notice from the Commonwealth/state or territory issued to you, clearly showing your full name and residential address
  • an Australian Tax Office (ATO) notice clearly showing your name and residential address
  • a utilities notice from a local government body or utility provider clearly showing your full name and residential address
  • your overseas driver's licence

Before coming into branch, also check that:

  • your ID documents are originals
  • your ID documents include your full name and either your residential address or your date of birth
  • you have professional translations if your documents aren’t in English. This means each document must be translated into English by a translator who is accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI) or an equivalent.
  • you have a Change of Name certificate if the name on your documents has changed

Have tax residency overseas?

If you have tax residency overseas you’ll also need to provide your Tax Identification Number (TIN) for each country where you are a resident for tax purposes.

 

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Things you should know

1 When you choose to use our online ID check you agree to our online ID Check terms and conditions and to us checking the details of your ID (Driver’s licence, Medicare card, passport, birth certificate) with the ID issuer - we’ll use a secure government identification service.