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Completing your ID check in NetBank or the CommBank app

  • Using NetBank or the CommBank app is a quick and secure way to complete your ID check from the comfort of your own home. You'll be prompted to complete our online ID check in NetBank or the CommBank app when you sign up to CommBank.

    You can use any of the following forms of ID for your online ID check:

    • Australian driver licence
    • Australian passport
    • Foreign passport with a valid visa that’s not under subclass 600, 601 or 651


    If you’re under the age of 18, you can also use a:

    • Medicare card
    • Australian birth certificate


    It’s better to have as many of these IDs ready as possible, as you may need more than one to verify your identity. If your ID has an expiry date, check it’s not out of date.

    We also need your tax residency details. For every country you’re a tax resident of, you need to provide a Tax Identification Number (TIN).

    Complete ID check in NetBank

Completing your ID check in-branch

If you’re unable to complete your ID check in the CommBank app or NetBank, or are a new customer visiting a branch for the first time, you’ll need to complete your ID check in-branch.

We’ll also collect your signature to certify you for our records.

Verify your identity with a photo ID

To complete your ID check in branch you’ll need to provide one of the following photo IDs:

  • Passport or travel document (Australian or foreign) 
  • Physical driver licence (Australian or New Zealand)
  • Proof of age or photo card (Australian)
  • National identity card (foreign)
  • Firearms licence (Australian)

You only need to provide one of these IDs.

Have other IDs? You’ll need to provide two

If you don’t have an accepted photo ID, you’ll need to provide two original non-photo IDs.

You can either provide:

  • Two primary non-photo IDs
    OR
  • One primary non-photo ID and one secondary non-photo ID 
     

Accepted non-photo IDs

Primary non-photo IDs

  • Australian or foreign birth certificate
  • Australian or foreign citizenship certificate
  • Centrelink pension or health card

Secondary non-photo IDs

  • Commonwealth or state/territory notice from the last 12 months with your full name and residential address
  • Australian Tax Office (ATO) notice from the last 12 months with your full name and residential address
  • Utilities notice from a local government body or utility provider from the last 3 months with your full name and residential address
  • Overseas driver licence 
  • Commonwealth or state/territory security guard/crowd safety officer ID card
  • Security licence issued by NSW Police
  • Australian Defence Force identity card (excluding spouse cards)

Planning to visit a branch?

Make sure that:

  • Your ID documents are in their original, physical form 
  • Your ID documents include your full name and residential address or date of birth
  • Any foreign ID documents (if not in English) are translated into English by a translator who is accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI) or equivalent 
  • You have a Change of Name certificate if the name on your ID documents has changed

Are you an overseas tax resident?

You’ll need to provide your Tax Identification Number (TIN) for every country you're a resident of for tax purposes.

 

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Things you should know

  • 1 When you choose to use our online ID check you agree to our online ID Check terms and conditions and to us checking the details of your ID (Driver’s licence, Medicare card, passport, birth certificate) with the ID issuer - we’ll use a secure government identification service.