Help & support
CommBank, Australia’s largest bank, is now servicing the people and businesses of Nauru.
CommBank customers in Nauru can access a range of services including:
Watch the video to understand how you can access our services.
To become a CommBank customer, make sure you follow these two steps:
If you are a business owner or will be a signatory to a business account, you need to also complete a paper-based business application form in the Agency.
Once your CommBank account is active, an Agency representative will contact you.
Watch the video to understand how you can access our services.
To become a CommBank customer, make sure you follow these two steps:
If you are a business owner or will be a signatory to a business account, you need to also complete a paper-based business application form in the Agency.
Once your CommBank account is active, an Agency representative will contact you.
The Agencies listed here are now open. Both Agencies will be able to provide you with banking services and support, including fee-free over the counter transactions.
Ground Floor, Civic Centre, Main Road, Aiwo District Republic of Nauru, NRU68
Opening Hours:
Monday – Friday 11:00am-6:00pm local time
Ground Floor, Capelle Shopping Complex, Main Road Ewa District, Republic of Nauru, NRU68
Opening Hours:
Monday – Friday 11:00am-5:00pm local time
Following the exit of the existing banking provider, and the recent announcement of a Treaty between the Governments of Australia and Nauru, CommBank will establish banking operations in Nauru.
It’s important for you to fill out our new customer form above as soon as possible to become a CommBank customer and continue to access, face-to-face, over the counter transaction banking services.
If you don’t complete the new customer account form and complete your ID Check soon, we will not be able to onboard you as a CommBank customer. This means you and you may lose access to banking services in Nauru in the future, through your existing banking provider.
When the Agency is fully operational, by becoming a CommBank customer, you will be able to continue depositing and withdrawing cash over the counter – fee free. This service is important for business customers for whom there might be significant impact on cash flow.
You can log onto NetBank at commbank.com.au/netbank or the CommBank app to access your account details.
You can do your day-to-day banking from your laptop or desktop computer with NetBank - it's simple and secure. Register for NetBank to get started.
For step-by-step instructions in Easy English on how to use NetBank, access the guide How to use NetBank (PDF) or visit our commbank.com.au/netbank
Naurans who registered to become a CommBank customer were automatically registered for NetBank; our secure, online platform you can use to manage your finances.
Those customers were sent a confirmation email from NetBankNotification@cba.com.au with a client number and an SMS with a temporary password.
Customers need to then visit commbank.com.au/netbank and log on to NetBank using the client number and the temporary password. At this stage a new password needs to be created.
Yes, Naurans can use the CommBank app if you have an everyday account with us and you’re registered (or are eligible to register) for NetBank.
Visit commbank.com.au/commbankapp and follow the steps to get started with the CommBank app.
As per our Transaction, Savings and Investment Account Terms and Conditions states, our full suite of CommBank products is not available to Nauruan customers There are some services that we are unable to provide. Additionally, when you access available CommBank services including NetBank and the CommBank app some information may not be relevant.
The best place to go for help with your CommBank banking is one of the two Agencies – addresses above. Staff there will be able to help you with any enquiries you may have.
It’s up to you. You may wish to wait until you have received confirmation from us that a CommBank account has been set up for you, and once you have moved all your direct debits to your new CommBank account. As an additional consideration, the Agency will not be fully operational until later in 2025. Until this time, the Agency will have limited face to face and over the counter services so you may need to continue to rely on your existing banking provider for these services.
You can collect your new debit card via the Aiwo Agency. Address details are outlined above.
The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Full terms and conditions for the Transaction Savings and Investment Account Terms and Conditions (PDF) or Business Transaction and Savings Account Terms and Conditions (PDF), Business Transaction and Savings Accounts Terms and Conditions Addendum (PDF) and Electronic Banking (PDF) are available here or from the agency.
