Tips for successfully completing your ID check
- Provide as much info as possible. Tell us if you’ve lived at another address in Australia before the one shown on your chosen ID for example.
- Have more than one form of ID handy in case we ask you for more info
- Make sure everything you tell us matches the details on your chosen ID. When asked, enter your full name and include middle names or initials if that’s what’s shown on your ID.
If what you tell us doesn’t exactly match your ID, it may impact your chances of successfully completing the check.
Things you should know
When you choose to use our Online ID check you agree to our Online ID Check terms and conditions and to us checking the details of your ID (Driver’s licence, Medicare card, passport, birth certificate) with the ID issuer - we’ll use a secure government identification service.
What you need to take with you to complete your ID check in branch.