Help & support
If you're new to CommBank, we need to check your ID to get your account up and running. You'll be prompted to complete our online ID check in NetBank or the CommBank app when you open your first account.
If your Australian passport isn’t valid, you might be able to use one that expired less than two years ago.
If you’re using a foreign passport, we’ll check the visa that’s linked to it to make sure that it’s still valid. Visitor visas under subclasses 600, 601 and 651 aren’t accepted.
If your Medicare card expires soon (e.g. the next month or two), choose a different ID for your online ID check as your replacement card may already be in the post.
When you use our Online ID check, you agree to our Online ID Check Terms And Conditions and to us checking the details of your ID (i.e. your driver licence, Medicare card, passport or birth certificate) with the ID issuer. We’ll always use a secure government identification service.
What you need to take with you to complete your ID check in branch.