Help & support
While economic conditions have significantly changed over the years, our Loan Service Fee has stayed the same since 2013. It was time for us to review our fee structure and update our fees to reflect the current market as well as our ongoing digital and product enhancements.
You don’t need to make any changes. The new Loan Service Fee will automatically apply from 1 November 2023. There will be no other changes to your loan agreement.
You can review your fee details within NetBank, CommBiz or in your loan statement.