Help & support
As the payments industry continues to evolve, CommBank will ensure our customers are well-informed and supported every step of the way. CommBank will continue to lead the conversation, providing clear guidance, tailored support, and proactive engagement to help our customers navigate this change with confidence.
CommBank are committed to helping our customers make a smooth transition from the legacy Bulk Electronic Clearing System (BECS).
All account-to-account payments will shift to the New Payments Platform (NPP) - a faster, data-rich infrastructure that supports real-time transactions, 24/7 - with 2030+ serving as an indicative milestone.
Piloting NPP services can help you build confidence and reap the benefits sooner.
View our recent webinar which dives into the Future of Payments and the approach to drive growth through the transition to NPP.
Our guide provides a framework designed to improve readiness, confidence and momentum, suitable for both businesses getting started and those currently planning, piloting and using NPP services.
A clear roadmap for transitioning from BECS to NPP
Key milestones and timelines through to 2030+, and insights from businesses already piloting NPP
Practical steps to map dependencies, prepare teams and scale up
Insights from research NPP readiness amongst Australian businesses.
Australia’s payments ecosystem is entering a new phase. Innovation is accelerating amid the modernisation of our digital payments infrastructure and the rise of breakthrough technologies.
In a world defined by instant communication and real-time access, the financial services sector is undergoing a rapid transformation.
Reach out to your relationship manager for more information.
Get in touch with our specialists.
This information is intended to provide general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. You should consider seeking independent financial advice before making any decision based on this information. The information in this article and any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of its publication but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made in this article.
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