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What you'll need

  • Permission to create BPAY payments
  • Payee's BPAY biller number and Customer Reference Number

Make a BPAY payment 

 

 

 

  1. Go to Payments then BPAY. If you have any saved templates, select Use Template and follow the steps. Otherwise:
  2. Enter the Description and select the Process On date

    Note: To set up a scheduled payment, select Show Schedule then select Once On or Frequency
  3. Select the From Account and enter a lodgement reference (which will appear on your statement)
  4. Select an existing biller or New Biller, then enter the biller code, nickname (optional) and Customer Reference Number
  5. Enter the amount, then select Add Transaction
  6. To add additional billers, repeat steps 2-5, otherwise Submit
  7. Review the details, then Modify or Confirm

Authorise the payment

If you have permission to authorise payments, your name will appear under Entitled Authorisers on the Transaction Advice screen. Select Enter authorisation and follow the steps.

If you want to authorise the BPAY payment later, you can find pending authorisations on the CommBiz homepage.

Make a BPAY payment1 

  1. Go to Payments, select Make domestic payments, then BPAY. If you have any saved templates, select Use Template and follow the steps. Otherwise:
  2. Enter the Description and select the Process On date.
    Note: To set up a scheduled payment, select Show Schedule then select Once On or Frequency.
  3. Select the From Account and enter a lodgement reference (which will appear on your statement).
  4. Select an existing biller or New Biller, then enter the biller code, nickname (optional) and Customer Reference Number.
  5. Enter the amount, then select Add Transaction.
  6. To add additional billers, repeat steps 2-5, otherwise Submit.
  7. Review the details, then Modify or Confirm.
  8. The Transaction Advice screen will display with a list of Authorisers, which means the transaction is awaiting authorisation. If an Authoriser is available, they can select Enter authorisation to authorise the payment.

FAQs

No, your batch payments won't be processed unless you have enough money in your account to process all of them.

We process all payments received by 5:55pm. After 5:55pm or on a non-business day, payments will be processed on a "best endeavours" basis.

The money will be returned to the account the payment was paid from.

Yes, you can make a payment to your corporate card or facility, from your business account using BPAY:

  • Biller Code: 1818
  • Reference number: your corporate card or facility number

Once a BPAY payment is made, it can't be stopped. If you've made a mistake, call our CommBiz Helpdesk to submit a BPAY dispute. 

If approved, the money will be returned to the account the payment was paid from. If it's rejected by the payer's financial institution, you'll need to contact the biller directly.

Yes. There's no time limit when it comes to submitting a BPAY dispute. The decision to reverse the payment is up to the biller.

It may take up to 10 business days for the money to be returned.

Good to know

BPAY has its own address book, keeping your saved BPAY billers separate to those in your CommBiz address book. To add a new BPAY biller, go to Payments, then BPAY, select Biller Address Book, then Create New Biller.

 

Good to know

BPAY has its own address book, keeping your saved BPAY billers separate to those in your CommBiz address book. To add a new BPAY biller, go to  Payments, Payees, select  Go to biller address book, then Create New Biller.

We're here to help

Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.