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What you'll need

  • Permission to create BPAY payments
  • Payee's BPAY biller number and Customer Reference Number

Make a BPAY payment

 

 

 

  1. Log on to CommBiz. Select Payables then BPAY. If you have any saved templates, select Use Template and follow the steps. Otherwise:
  2. Enter the Description and select the Process On date

    Note: To set up a recurring payment, select Show Schedule then select Once On or Frequency
  3. Select the From Account and enter a lodgement reference (which will appear on your statement)
  4. Select an existing biller or New Biller, then enter the biller code, nickname (optional) and Customer Reference Number
  5. Enter the amount, then select Add Transaction
  6. To add additional billers, repeat steps 2-5, otherwise Submit
  7. Review the details, then Modify or Confirm

Authorise the payment

If you have permission to authorise payments, your name will appear under Entitled Authorisers on the Transaction Advice screen. Select Enter authorisation and follow the steps.

If you want to authorise the BPAY payment later, you can find pending authorisations on the CommBiz homepage.

FAQs

No, your batch payments won't be processed unless you have enough money in your account to process all of them.

We process all payments received by 5:55pm. After 5:55pm or on a non-business day, payments will be processed on a "best endeavours" basis.

The money will be returned to the account the payment was paid from.

Once a BPAY payment is made, it can't be stopped. If you've made a mistake, call our CommBiz Helpdesk to submit a BPAY dispute. 

If approved, the money will be returned to the account the payment was paid from. If it's rejected by the payer's financial institution, you'll need to contact the biller directly.

Yes. There's no time limit when it comes to submitting a BPAY dispute. The decision to reverse the payment is up to the biller.

It may take up to 10 business days for the money to be returned.

Good to know

BPAY has its own address book, keeping your saved BPAY billers separate to those in your CommBiz address book. To add a new BPAY biller, go to Payables, then BPAY, select Biller Address Book, then Create New Biller.

 

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Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.