Help & support
Some CommBiz permissions and functions need Users to be identified before they can receive the permission or access to the function.
Being identified on CommBiz means you’ve provided the necessary information for us to confirm your identity.
If you have NetBank, you can complete your identification online. If you don’t have NetBank, there are 2 forms used to confirm your identity. These ensure we meet and comply with regulatory obligations:
Once your Administrator has provided you with your CommBiz User Identification form, your information will be populated with the details your Administrator entered. By signing the form, you’re confirming that the information is correct:
If your details don’t match, your Administrator may be able update your information:
1. Log on to CommBiz
2. Go to Admin then User
3. Click on your User name
4. Click Edit and update the information
5. Click Save
Once the forms are completed, send them to bankfeed@cba.com.au.
Your CommBiz Administrator can check the status of the Maintenance Request by logging on to CommBiz, choosing Admin, then Maintenance Request.
The Certified Copies Identification form will need to be provided with a copy of identification (as listed in Section 5 of the form) and signed by a Prescribed person (listed in Section 6 of the form). You’ll need to provide the following information:
Enter your details in full including:
a. Title
b. Occupation
c. Employment frequency (Full time/Part time/Contractor/Casual)
d. Employers Name – Company you work for
e. Start Date (DD/MM/YYYY) with Employer
f. Full name (including middle names) e.g. Joseph not Joe or O’Neil not Oneil
g. Date of Birth (DD/MM/YYYY)
h. Residential Address
i. Postal address
j. Tax residency
This section advises that we will verify the details of your identification documents with the Australian Government’s Document Verification Service to assess whether they match the information held by the issuers or the record holders of those documents.
Here you will need to provide your signature to declare that:
This will need to be completed by a Prescribed Person (listed in Section 6 of the form). The Prescribed Person will also need to examine an original identification document (listed in Section G of the form) and certify each copy of the document by writing ‘I certify this to be a true and correct copy of the original document’ and include their signature, printed full name and date.
This will need to be completed by the Bank.
Once the form has been completed, send it to bankfeed@cba.com.au
This details the valid forms of identification documents that can be provided to comply with the identification standards.
Here you’ll find examples of who is considered to be a prescribed person.
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This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view our terms and conditions.