Help & support
Everyday Rewards and CommBank Yello Terms & Conditions
You must be an Everyday Rewards member and an eligible CommBank Yello customer to convert CommBank Yello points to Everyday Rewards points. Please allow 7 business days for the processing of the transfers.
Once your CommBank Yello points have been redeemed for Everyday Rewards points, they are governed by the Everyday Rewards Terms and Conditions and cannot be transferred back to your CommBank account.
CommBank Yello points are manually transferred into Everyday Rewards points as follows: 3000 CommBank Yello points = 2000 Everyday Rewards points. For manual transfers, a minimum of 3000 CommBank Yello points applies, transferred in increments of 100 points. You may transfer up to 1,200,000 CommBank Yello points per transaction, subject to your available balance.
In addition to the above terms and conditions, by participating in the Everyday Rewards program you agree to the Everyday Rewards Terms and Conditions.
CommBank Yello and Everyday Rewards reserve the right to continue, withdraw or change the offer at any time.
Frequently Asked Questions
How can I collect CommBank Yello points?
As an eligible CommBank Yello customer, you can earn CommBank Yello points on your everyday banking and eligible everyday spending You can choose to convert your CommBank Yello points to Everyday Rewards points.
For every 3000 CommBank Yello points transferred, you’ll receive 2000 Everyday Rewards points.
You can manually transfer your CommBank Yello points to Everyday Rewards points by transferring from your CommBank Yello Account:
Tap ‘Redeem now’ for manual transfer ^Minimum transfer points apply.
For manual transfers, a minimum of 3000 CommBank Yello points applies, transferred in increments of 100 points. You can transfer up to 1,200,000 CommBank Yello points per transaction, subject to your available points balance. Please allow up to 7 business days for your Everyday Rewards points to appear in your Account.
When will my CommBank Yello points be converted to Everyday Rewards points? Will I be notified?
Please allow up to 7 business days for your Everyday Rewards points to appear in your Account.
You will receive an email confirmation from CommBank upon the successful transfer of your CommBank Yello points to Everyday Rewards.
How many CommBank Yello points do I need to transfer to get 2000 Everyday Rewards points?
You will receive 2000 Everyday Rewards points for every 3000 CommBank Yello points transferred.
For manual transfers, a minimum of 3000 CommBank Yello points applies, transferred in increments of 100 points. You can transfer up to 1,200,000 CommBank Yello points per transaction, subject to your available points balance. Please allow up to 7 business days for your Everyday Rewards points to appear in your Account.
How often do my CommBank Yello Rewards points convert to Everyday Rewards Points?
You must manually transfer your CommBank Yello points to Everyday Rewards points. Please allow up to 7 business days for your Everyday Rewards points to appear in your Account.
You must be an eligible customer of the CommBank Yello Program to convert your CommBank Yello points into Everyday Rewards points.
The redemption and transfer of Yello Points is administered by CommBank Yello in accordance with the CommBank Yello Terms and Conditions.
Ongoing eligibility criteria apply for CommBank Yello. For more information visit commbank.com.au/commbankyello
How do I know when my CommBank Yello points have been converted to Everyday Rewards points?
You will receive a confirmation email from CommBank that your points have been successfully converted to Everyday Rewards points.
Myer and CommBank Yello Pay with Points Offer Terms and Conditions
All purchases made at Myer using CommBank Yello points are subject to the CommBank Yello Program Terms and Conditions.
CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer Terms & Conditions
The CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer is available to eligible CommBank Yello customers who hold an eligible CommBank credit card. Eligibility for CommBank Yello is subject to the CommBank Yello Terms and Conditions, as amended from time to time.
You must be a Qantas Frequent Flyer member to opt in to the CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer. Membership of Qantas Frequent Flyer is your responsibility and a joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions, as amended from time to time, available at qantas.com/terms.
To automatically transfer eligible CommBank Yello points to Qantas Points, you must opt in to the CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer via the CommBank Yello Hub in the CommBank app and provide your nominated Qantas Frequent Flyer membership number.
The following CommBank credit cards are eligible for the CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer:
Personal
Business
* CommBank Awards cardholders who were opted in to Qantas Frequent Flyer Direct prior to 25 August 2023 may continue to participate, provided they successfully opt in to the CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer.
An annual $149 Qantas Transfer Fee applies. The fee is payable at the time you opt in and covers a 12-month period from the date of opt in. Once you opt in, your entire eligible accumulated CommBank Yello points balance as at the time of transfer will automatically be transferred to your nominated Qantas Frequent Flyer account provided customers remain opted in and have a minimum 3 CommBank Yello points in their CommBank Yello account.
Eligible CommBank Yello points are converted to Qantas Points at a rate of 3 CommBank Yello points to 1 Qantas Points.
Eligible CommBank Yello points will be automatically transferred to your nominated Qantas Frequent Flyer account on the 25th of each month. Transfers may take up to 5 business days to appear in your nominated Qantas Frequent Flyer account.
Points can only be transferred to a Qantas Frequent Flyer account in the same name as the primary cardholder of the eligible CommBank credit card associated to the relevant CommBank Yello account. Once CommBank Yello points have been transferred to Qantas Frequent Flyer, they are governed by the Qantas Frequent Flyer Terms and Conditions and cannot be reversed, transferred back to CommBank Yello points or redeemed through the CommBank Yello program.
You must remain an eligible CommBank Yello customer and continue to hold an eligible CommBank credit card to participate in CommBank Yello and Qantas Frequent Flyer Auto-Redemption. If you cease to meet these eligibility requirements, you will no longer be eligible to participate and your CommBank Yello points will no longer be automatically transferred to Qantas Frequent Flyer.
Qantas Points Auto-Redemption is linked to your eligible CommBank credit card. If you declare your card lost, stolen, damaged or impacted by fraud, you will be automatically opted out of the Auto-Redemption. If that happens, once you have a new or replacement eligible CommBank credit card, you can opt back in. If you rejoin within 12 months of the date you were first opted-in to Auto-Redemption, you won’t be charged an additional annual fee.
The redemption and transfer of CommBank Yello points is administered by CommBank Yello in accordance with the CommBank Yello Program Terms and Conditions.
Refer to the CommBank Yello Program Terms and Conditions for further information.
The CommBank Yello and Qantas Frequent Flyer Auto-Redemption Offer commences on 1 October 2026.
CommBank Yello and Qantas Frequent Flyer reserve the right to continue, withdraw or change the offer at any time.
CommBank Yello and Qatar Airways Points Transfer Offer Terms & Conditions
The CommBank Yello and Qatar Airways Privilege Club Points Transfer Offer is available from 1 October 2026 to eligible CommBank Yello customers who reside in Australia and hold a Qatar Airways Privilege Club account. Eligibility for CommBank Yello is subject to the CommBank Yello Program Terms and Conditions, available on the CommBank website. Membership of Qatar Airways Privilege Club is subject to the Qatar Airways Privilege Club Terms and Conditions, Qatar Airways website.
To transfer CommBank Yello points to Avios, eligible CommBank Yello customers must link their CommBank Yello account to their nominated Qatar Airways Privilege Club account and remain eligible for CommBank Yello. Only one Privilege Club account can be linked to a CommBank Yello account at any one time. CommBank Yello points cannot be transferred while the accounts are unlinked or if the customer does not meet the CommBank Yello eligibility requirements.
CommBank Yello points can be transferred to Avios at a conversion rate of 2,500 CommBank Yello points to 1,000 Avios, equivalent to 2.5 CommBank Yello points to 1 Avios.
Avios are usually credited to the nominated Privilege Club account in near real time and, in any event, within 24 hours of a successful transfer request. The member details provided for the transfer must match the details held by Qatar Airways Privilege Club. A transfer may be declined if those details cannot be verified.
Bonus Avios Points Terms
Eligible CommBank Yello customers will receive an additional 25% bonus Avios where their first transfer is for equal to 50,000 or more CommBank Yello points. The maximum number of bonus Avios that can be earned is 25,000.
A first transfer that is less than 50,000 CommBank Yello points or fewer will not earn bonus Avios. A later transfer will not qualify for bonus Avios, even if the first transfer did not meet the qualifying threshold. For example, transferring 52,500 CommBank Yello points on your first transfer will earn 21,000 Avios plus 5,250 bonus Avios. Transferring 250,000 CommBank Yello points on your first transfer will earn 100,000 Avios plus the maximum 25,000 bonus Avios.
Bonus Avios are available once only on your first qualifying transfer. Later transfers will not earn bonus Avios. Unlinking and relinking your CommBank Yello and Privilege Club accounts will not reset or restore your eligibility for bonus Avios.
Once a points transfer has been successfully completed, it is generally final and cannot be reversed, cancelled or refunded. Avios cannot be converted back into CommBank Yello points. If Avios are incorrectly credited to your Privilege Club account, Qatar Airways will use reasonable efforts to correct the error. Nothing in these terms limits any rights you may have under the Australian Consumer Law.
For questions or complaints about a points transfer, please contact CommBank in the first instance on 1300 935 561, Mon – Fri, 8am to 8pm (Sydney/Melbourne time).
Qatar Airways and CommBank may vary or withdraw this offer on reasonable prior notice, in accordance with the CommBank Yello Program Terms and Conditions and the Qatar Airways Privilege Club Terms and Conditions.
These offer terms must be read together with, and are subject to, the CommBank Yello Program Terms and Conditions, available on the CommBank website, and the Qatar Airways Privilege Club Terms and Conditions, available at Qatar Airways website. To the extent of any inconsistency relating to CommBank Yello points, the CommBank Yello Program Terms and Conditions prevail.
The CommBank Yello and Velocity Frequent Flyer Auto-Redemption Offer (Auto-Redemption) is available to all eligible CommBank Yello customers. Eligibility for CommBank Yello is subject to the CommBank Yello Program Terms and Conditions, as amended from time to time, available on the CommBank Yello website.
You must be a Velocity Frequent Flyer (Velocity) Member in order to opt into Auto-Redemption. Membership of Velocity is your responsibility. Membership of Velocity and Velocity Points are subject to the Velocity membership Terms and Conditions, as amended from time to time, available at the Velocity website.
To automatically redeem CommBank Yello points to Velocity Points, you must agree to these Terms and Conditions, and opt in to Auto-Redemption by providing your nominated Velocity Frequent Flyer membership number via the CommBank Yello Hub in the CommBank app. Once you opt in, provided you remain opted in and eligible, your CommBank Yello points will be automatically transferred to your nominated Velocity Frequent Flyer account on or around the 25th of each month.
CommBank Yello points are converted to Velocity Points at the applicable conversion rate (currently 2.5 CommBank Yello points to 1 Velocity Point). As only whole CommBank Yello points can be transferred and fractions of Velocity Points are not allocated, transfers are made in multiples of 5 CommBank Yello points. Each month, if your balance is at least 5 CommBank Yello points, the largest multiple of 5 in your balance will be transferred to your linked Velocity Account. Any remaining CommBank Yello points will stay in your CommBank Yello account and be carried forward to the next Auto-Redemption. No transfer will be made if your balance is below 5 CommBank Yello points.
For example, if your balance is 1,253 CommBank Yello points at the time of transfer, 1,250 CommBank Yello points will be transferred as 500 Velocity Points and 3 CommBank Yello points will remain in your account.
When you opt in to Auto-Redemption, CommBank will collect your name and Velocity Frequent Flyer membership number and provide these details to Velocity to verify your eligibility, complete your opt-in and administer Auto-Redemption. Your details must exactly match those recorded on your Velocity Frequent Flyer account. If your details cannot be verified or do not match, your opt-in may not be completed. Velocity will handle your personal information in accordance with its Privacy Policy.
An annual opt in fee (currently $99) applies, unless otherwise stated (Annual Fee). The Annual Fee is payable at the time you opt into Auto-Redemption and covers a 12-month period from the date of opt in. If you opt out before the end of that 12-month period, the Annual Fee for that period will not be refunded or partially-refunded. If you opt out and opt back in during the same 12-month period, you will not be charged another Annual Fee until that period ends.
The redemption and transfer of CommBank Yello points is administered by CommBank Yello and in accordance with the CommBank Yello Program Terms and Conditions. Transfers may take up to 5 business days to appear in your nominated Velocity Frequent Flyer account. Points can only be transferred to a Velocity account in the exact same name as the CommBank Yello account holder. Once CommBank Yello points have been converted to Velocity Points, they are governed by the Velocity membership Terms and Conditions and you cannot choose to reverse, convert them back to CommBank Yello points or redeem them through CommBank Yello. Nothing in these terms limits any rights you may have under the Australian Consumer Law.
You must remain an eligible CommBank Yello customer in accordance with the CommBank Yello Program Terms and Conditions to participate in Auto-Redemption. If you cease to meet these eligibility requirements, you will no longer be eligible to participate and your CommBank Yello points will no longer be automatically transferred to Velocity. You can only be opted in to one CommBank Yello Auto-Redemption program at a time.
For questions or complaints about Auto-Redemption, please contact CommBank in the first instance on 1300 935 561, Monday to Friday, 8am to 8pm (Sydney/Melbourne time).
Offer commenced 1 October 2026. Acting fairly and reasonably, and having regard to their legitimate business interests, CommBank and Velocity may change these terms and conditions or suspend or withdraw Auto-Redemption from time to time. Commonwealth Bank of Australia ABN 48 123 123 124 and Australian credit licence 234945.
The CommBank Yello and Velocity Frequent Flyer Launch Offer (Offer) is available to individuals who meet the following criteria (Members):
Under the Offer, Members will receive:
Members can opt-in to Auto-Redemption via the CommBank Yello Hub in the CommBank app. This Offer is only available once per Member, at the time the Member first opts in to Auto-Redemption.
20% Bonus Velocity Points: The 20% bonus Velocity Points will be awarded on all Auto-Redemptions made for six months from the date of opting into Auto-Redemption, up to a maximum of 20,000 bonus Velocity Points in total. For the avoidance of doubt, if a Member opts in to Auto-Redemption on 5 May 2027, the Member will receive the 20% bonus Velocity Points on eligible Auto-Redemptions made between 5 May 2027 and 5 November 2027.
Bonus Velocity Points will be awarded monthly, at the same time as the Member's CommBank Yello points are Auto-Redeemed to their Velocity account. Bonus Velocity Points will be rounded down to the nearest whole point (no fractional points are allocated).
Auto-Redemption First Year Annual Fee Waiver: The Annual Fee (currently $99) will be waived for the first 12 months from the date the Member first opts in to the Auto-Redemption Offer. The waiver applies only the first time a Member opts in to Auto-Redemption. After the first 12 months, the Annual Fee will apply in accordance with the CommBank Yello and Velocity Frequent Flyer Auto Redemption Offer Terms and Conditions.
Acting fairly and reasonably, and having regard to their legitimate business interests, CommBank and Velocity may change these terms and conditions or suspend or withdraw Auto-Redemption from time to time.
The CommBank Yello and Velocity Frequent Flyer Auto-Redemption Offer Terms and Conditions, CommBank Yello Program Terms and Conditions and Velocity membership Terms and Conditions apply.
Commonwealth Bank of Australia ABN 48 123 123 124 and Australian credit licence 234945.
CommBank Yello customers who are a Velocity Frequent Flyer member (Member) can receive two complimentary single-entry Virgin Australia Domestic Lounge Passes when they:
Each eligible transfer period runs from:
and aligns with the Member’s Auto-Redemptions to Velocity on the 25th of each month. CommBank Yello points earned from the 26th of a month that are included in a later Auto-Redemption count towards the eligible transfer period in which the related Auto-Redemption is processed.
Bonus Velocity Points earned in connection with Auto-Redemptions do not count towards the minimum 75,000 Velocity Points required to receive the two complimentary single-entry Virgin Australia Domestic Lounge Passes.
Members will receive a maximum of two complimentary single-entry Virgin Australia Domestic Lounge Passes per eligible transfer period for this offer, provided they meet the 75,000 Velocity Points transfer criteria and remain opted into Auto-Redemption at the time the passes are awarded. This offer can only be used once per Velocity Member per eligible transfer period.
Virgin Australia Lounge Passes are valid for 12 months from date of issuance and will appear on your Velocity Frequent Flyer membership account within 7 business days transferring 75,000 Velocity Points.
Virgin Australia Domestic Lounge Passes are not transferable but may be used to enable other people (who are travelling with the eligible CommBank Yello customer on a Virgin Australia domestic flight) to gain access to Virgin Australia’s domestic lounges. Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airport locations and entry is subject to the Velocity membership Terms and Conditions and Virgin Australia Lounge Terms and Conditions as amended from time to time.
Offer commenced 5 November 2026. Acting fairly and reasonably, and having regard to their legitimate business interests, CommBank and Velocity may change these terms and conditions or suspend or withdraw Auto-Redemption from time to time.
