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If you have a complaint about AIA products or services, AIA’s dispute resolution team can be accessed on 131 056.
If you have a complaint about something else, the Bank’s dispute resolution process can be accessed on 13 2221. Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia) and AIA Financial Wellbeing are not part of the CBA Group and CBA does not guarantee and is not responsible for the performance or obligations of AIA Financial Wellbeing or for the performance of products issued by AIA Group or AIA Australia. Links or references to material on external sites are provided for your convenience only and inclusion does not represent endorsement of the external providers.