Secure pickup at a branch near you

  • Amazon Lockers are now available at participating CommBank branches. This means you can collect your Amazon packages from a safe, secure location at a time that suits you.  The self-service kiosks are available to you 24/7. 

How it works

  • 1. Shop on Amazon

    Shop on Amazon as you normally would and then go to the checkout. 

  • 2. Choose a locker

    At checkout, select a Locker - located at a CommBank branch near you - as your delivery address. 

  • 3. Collect in your own time

    You’ll receive a pickup code from Amazon which you can use to collect your package from your chosen Locker at a time that suits you, within three days of delivery.

    Take me to Amazon

Participating branches

You’ll need to select the branch locker name when you checkout. 

Branch Name
Address
State
Amazon Locker name
CommBank Haymarket
431 - 439 Sussex St Haymarket
NSW
Franky
CommBank Bondi Beach
100 Campbell Parade Bondi Beach 
NSW
Fiona
CommBank Bondi Junction
197 Oxford St Bondi Junction 
NSW
Chace
CommBank Chatswood
443 Victoria Ave Chatswood
NSW
Charlie
CommBank Bentleigh
387 Centre Rd, Bentleigh
VIC
-
CommBank Rockdale
493 Princes Hwy Rockdale 
NSW
Gareth
CommBank Place
Shop C4, CBP North, 1 Harbour Street, Sydney
NSW
CommBank Bankstown
16 - 18 Old Town Centre Plaza Bankstown 
NSW
Kristina
CommBank Camden
164 Argyle St Camden
NSW
Donny
CommBank Penrith
510 - 536 High St, Penrith
NSW
Clarke
CommBank Hurstville
185 Forest Road, Hurstville
NSW
CommBank World Square
Shop 10.52C World Square Shopping Centre, 644 George Street, Sydney
NSW
CommBank Wynyard
280 George St, Sydney
NSW
Ashlinn
CommBank 116 Burwood Road
116 Burwood Rd, Burwood
NSW
Aurelia
CommBank Gouger Street
88 Gouger St, Adelaide
SA
Hopper
CommBank Subiaco
464 Hay St, Perth
WA
Mawer
CommBank Claremont
Shops 4 - 7, 2 - 18 St Quentin Ave, Claremont
WA
Keegan
CommBank Ballina
91 - 93 River St, Ballina
NSW
Fleurie
CommBank Gosford
184 Mann St, Gosford
NSW
Bryce
CommBank Hamilton
26 Racecourse Dr, Hamilton
QLD
Walker
CommBank Springwood
25 - 29 Fitzgerald Ave, Springwood
QLD
Warner
CommBank Brunswick
Cnr Sydney Road & Albert Street, Brunswick
VIC
CommBank Gympie
Shop 12 Cullinanes Centre, 104 Mary Street, Gympie
QLD
CommBank Williamstown
Shop T5/48 - 56 Douglas Pde, Williamstown
VIC
Hammond
CommBank Bayswater
738 - 742 Mountain Hwy, Bayswater
VIC
Nevis
CommBank Glen Waverley
28/32 Glen Waverley
VIC
Lema
CommBank Glenroy
1/789 Pascoe Vale Rd, Glenroy
VIC
Holmes
CommBank Prahran
291 Chapel St, Prahran
VIC
Zhane
CommBank Hobart
109 Liverpool St, Hobart
TAS
Yannick
CommBank Newtown
Shop 4, 294 - 302 King St, Newtown
NSW
Barnes
CommBank Engadine
Shops 3 & 4, 1081A Princes Hwy, Engadine
NSW
Vase
CommBank Camberwell
735 - 737 Bourke Rd, Camberwell
VIC
Rowena
CommBank Brighton
89 - 91 Church St, Brighton
VIC
Acorn
CommBank Northpark
264 Main Rd, Prospect
SA
Tiger
CommBank Kiama
Shop 1, 125 Terralong St, Kiama
NSW
Plant
CommBank Port Melbourne
200 Bay St, Port Melbourne
VIC
Frankie
CommBank Newcastle
Shops R05 & R11, 169 - 185 Hunter St, Newcastle
NSW
Andi
CommBank Gordon
775 Pacific Hwy, Gordon
NSW
Henlie
Yeppoon
Shop 4, 64 - 79 James St, Yeppoon
QLD
Stephen
Balwyn
Shops 1 & 2, 333 Whitehorse Road
VIC
Bowden

These lockers are provided by Amazon for Amazon customers. If you have any issues with the Locker, you’ll need to contact Amazon for help. 

FAQs

  • 1. What are Amazon Lockers?

    Amazon Lockers are secure, self-service kiosks where you can pick up Amazon parcels at a time and place that is convenient for you, within three days of delivery.

    2. How do I use a Locker at a branch?

    To use an Amazon Locker, simply find the unique Amazon Locker name for your participating CommBank branch and add it to your Amazon address book. During checkout, select the Amazon Locker as your delivery address. Once your parcel has been delivered, you’ll receive a unique 6 digit code from Amazon. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your parcel after the Locker's door opens.

    3. How much does using an Amazon Locker cost?

    There’s no charge for an Amazon Locker if you’re an Amazon Prime member. If you're not an Amazon Prime member, you'll be charged $4.99 for expedited delivery. If you spend more than $39 on eligible items, you will qualify for FREE standard delivery.

    4. How long do I have to pick up my parcel?

    You’ll have 3 calendar days to pick up your package. If you're unable to collect your package within this time-frame, it’ll be returned for a refund.

    5. What kind of items can be delivered to an Amazon Locker?

    Items dispatched by Amazon are eligible for delivery to an Amazon Locker situated at participating CommBank branches. This includes Marketplace items that are fulfilled by Amazon (usually items from Amazon Merchants or Warehouse Deals). Currently, Amazon Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg.

    6. What kind of items will not be delivered to an Amazon Locker?

    Items sold by third-party sellers, age restricted and hazardous material items aren't eligible for delivery to an Amazon Locker situated at participating CommBank branches.

    7. Can I return an item to an Amazon Locker?

    No, currently it is not possible to return your Amazon packages using an Amazon Locker located at any participating CommBank branches.

    8. What happens if there is a problem with the Amazon Locker?

    For any assistance with Amazon Locker services or issues, please contact Amazon on 1800 571 894. CommBank staff are unable to assist.

Things you should know

  • Amazon owns the Amazon Locker and is responsible for maintaining the Amazon Locker as well as the packages to be delivered to the Amazon Locker located at participating CommBank branches.

    CommBank staff will be unable to provide information or assistance with any Amazon Locker services or issues relating to the delivery of packages.  For assistance, you should contact Amazon directly on 1800 571 894.