Help & support
We’re required to verify the identity of CommBiz users. To do that, we need some additional information from you.
Complete the Certified Copies Identification Form, include your CommBiz user ID at the top of the page and return it by post to:
CommBiz
Reply Paid 332
Silverwater NSW 2128
Australia
Print a copy of this page and take it to any Commonwealth Bank branch along with your original identification documents. We will take a copy of your identification documents and update our records, scan them to your profile (or create a profile if you do not have one) and record your CommBiz user ID for further verification by the CommBiz team. See section 4 of the Certified Copies Identification Form for acceptable forms of identification.
Please ensure that your full name and date of birth in CommBiz match your identification documents. Your CommBiz Administrator can update these for you.
Due to regulatory requirements, it is mandatory to identity verify our CommBiz users. It is important that you identify yourself to prevent any disruption to your CommBiz access, failure to do so may result in your CommBiz profile being suspended.
If you have any questions or would like further information, you can call the CommBiz Helpdesk on 13 23 39 or, if calling from overseas +61 2 9115 1479 (call charges may apply) at any time.
You can find out more about our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act 2006 here.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
