What's happening?

We’re required to verify the identity of CommBiz users. To do that, we need some additional information from you.

Two options to verify your identity

1. Send it to us in the mail

Complete the Certified Copies Identification Form, include your CommBiz user ID at the top of the page and return it by post to:

Reply Paid 332
Silverwater NSW 2128

2. Visit a branch

Print a copy of this page and take it to any Commonwealth Bank branch along with your original identification documents. We will take a copy of your identification documents and update our records, scan them to your profile (or create a profile if you do not have one) and record your CommBiz user ID for further verification by the CommBiz team. See section 4 of the Certified Copies Identification Form for acceptable forms of identification. 

Please ensure that your full name and date of birth in CommBiz match your identification documents. Your CommBiz Administrator can update these for you.


Why you need to do this

Due to regulatory requirements, if we're unable to verify your identity by 28 February 2019 your CommBiz access will be suspended, and you won't be able to use CommBiz.

We’re here to help

If you have any questions, you can call 1300 038 849 between 9am to 5pm your local state time or if calling from overseas +61 2 9009 0593 (call charges may apply), between 9am and 8pm, Sydney time, Monday to Friday.

Want to know more?

You can find out more about our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act 2006 here.

Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.