Superannuation Savings Account has closed – What you should know    

The superannuation landscape has changed over time, with more contemporary superannuation products typically offering a wider mix of investments options, tailored insurance options and online functionality.

Accordingly we closed SSA on 31 July 2026 as notified through communications and the Significant Event Notice issued from mid-November 2025.

Please refer to the below links for the information we have provided you since November 2025;

• The Significant Event Notice detailing the SSA closure and its impacts.
• A copy of the letter issued in November 2025 can be viewed here.
• A copy of the letter issued in February 2026 can be viewed here.
• A copy of the letter issued in May 2026 can be viewed here.

If no action was taken before 30 June 2026, your SSA account was closed on 31 July 2026 with your balance transferred to the ATO.

You will receive an exit statement confirming the amount transferred to the ATO by the end of August 2026.

If you held insurance cover in the SSA, you will lose this insurance cover once your account balance is transferred to another fund or to the ATO, unless it expires or terminates earlier in accordance with the terms of the cover.

If you need to make a claim on your insurance through SSA, please contact Resolution Life on 13 20 15 to work through your claim.

Generally, ‘Notices of Intent to claim a tax deduction’ are submitted and processed at the earliest of the following:

• before the end of the financial year after the financial year in which the contribution was made,
• before you submit your tax return, or
• before your account is closed.

You won’t be able to claim now that your account is closed.

We're aware of an issue with SSA still appearing on NetBank for some customers and are working to resolve this. 

If your employer contributes to this account, you'll need to provide them with the details of your new super account so they can update their payroll systems. To ensure you are paid your superannuation, it's important that a new super account is set up. In some instances, if it suits you, your employer can help set up a new 'default' superannuation account on your behalf.

If you had fixed term options in SSA that matured after 31 July 2026, we will refund any early termination fees which otherwise would apply up to the date your account is closed.

The 'early termination fee' is 0.15% of the balance of your fixed term option pro-rated for the duration of the remaining term. 

CBA does not offer any alternative superannuation products, however we  distribute Colonial First State’s Essential Super product - see:

Essential Super

We are providing this link by way of information only and not as a recommendation or advice. Specifically, we are not recommending this product as appropriate for you. If you are interested in this product, you should read all the disclosure documents and Target Market Determinations referred to at the link and consider whether that product is suitable for you and take appropriate independent advice, which considers your financial circumstances, objectives and needs.

Please note CBA has an indirect minority interest in the trustee of Essential Super – please see the explanation of the relationships between the trustee of Essential Super and CBA and the role of CBA in distributing Essential Super at the end of these FAQs.

Resolution Life Services Australia Pty Ltd ABN 49 631 346 391 (Resolution Life), on behalf of Commonwealth Bank, is the administrator of the Superannuation Savings Account.

Should you wish to speak to someone about your SSA account, please contact Resolution Life on their dedicated line 13 20 15 between 9 am and 5 pm (AEST/AEDT), Monday to Friday, excluding public holidays.

Neither CBA staff nor Resolution Life provide personal financial advice, but we encourage you consult a financial adviser.