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Frequently asked questions

  • What is a Superannuation Savings Account?

    The Superannuation Savings Account is a simple, capital guaranteed, low cost super account.

    The money you put into your Superannuation Savings Account is capital guaranteed by the Commonwealth Bank, which means it is safe from market fluctuations. As a complying Superannuation product (under current Government legislation), a condition of release must be met before withdrawals from the account can be processed.

    For information on conditions of release, see the ATO website.

  • What are the rates, returns and fees for a Superannuation Savings Account?

    Current information is available under the “Rates and Fees” section on the SSA homepage online 24 hours a day, 7 days a week.

    Further details on your policy can be obtained by calling 133 731 between 9:00am and 5:00pm (AEST/AEDT), Monday to Friday, excluding public holidays.

  • What is the difference between the Standard Rate and a Fixed Term option for the Superannuation Savings Account?

    The Standard Rate option means you have a variable interest rate which can go up or down from time to time.

    The Fixed Term option works like a fixed interest rate on a term deposit where you can lock in the offered interest rate for a fixed period of time.

    For more information about these options please refer to the SSA Tax and other information brochure.

  • When will I receive my Superannuation Savings Account statement?

    Superannuation Savings Account statements are issued twice a year for the periods ending 30 June and 31 December.

    The June statement includes your balance as at 30 June as well as any transactions for the previous financial year and is issued in late August.

    The December statement includes your balance as at 31 December as well as any transactions for the previous six months and is issued in late February.

    Customers can also request statements at any other time by calling 133 731 between 9:00am and 5:00pm (AEST/AEDT), Monday to Friday, excluding public holidays.

Things you should know

  • Commonwealth Bank of Australia ABN 48 123 123 124, AFSL No. 234945 (Commonwealth Bank) is the issuer of Superannuation Savings Account. Superannuation Savings Account is capital guaranteed by Commonwealth Bank. This information is issued by Commonwealth Bank and may include general advice. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances and the relevant disclosure documents, available by visiting commbank.com.au/ssa or by calling 133 371.

    Resolution Life Services Australia Pty Ltd ABN 49 631 346 391 (Resolution Life), on behalf of Commonwealth Bank, is the administrator of the Superannuation Savings Account. AIA Australia Limited (AIAA) ABN 79 004 837 861, AFSL No. 230043 provides insurance benefits available through the Superannuation Savings Account under a group policy held by the Commonwealth Bank. Resolution Life and AIAA are not part of the Commonwealth Bank Group.