Help & support
VEME is free for customers who apply and finance their car purchase using funds from an eligible CommBank Car Loan such as a Secured Fixed Rate Car Loan, Unsecured Fixed Rate Car Loan or Variable Rate Personal Loan.
If you do not use a CommBank Car Loan, a VEME service fee of $128 applies.
Yes, you can link a VEME transaction to your CommBank Car Loan.
For Secured Fixed Rate Car Loan, you must provide the car registration certificate and sales invoice found in the VEME platform.
If your CommBank Car Loan is declined you can still complete the sale, but you will need to arrange another way to pay or agree next steps with the seller.
If you proceed without an eligible CommBank Car Loan, a VEME service fee of $128 will apply.
VEME will flag any recorded finance (via a PPSR check) and help guide the seller to get a payout quote from their lender.
Buyer funds are held securely in VEME’s regulated trust account and are released once:
The signed agreement is in place
The seller has verified any outstanding finance owing on the vehicle
Settlement conditions are satisfied, including you have notified VEME that the vehicle has been handed over to you
CommBank loan enquiries: Message us in the CommBank app
For VEME platform or payment enquiries: Email [email protected]
Veme verifies your identity through ConnectID, a secure digital identity solution which enables customers to securely verify their identity online and share identity data when needed.
If the buyer initiates the VEME transaction and invites you to the platform, there is no fee for the seller.
If the seller initiates the VEME transaction, a $128 service fee will apply.
Money is released once:
The signed agreement is in place
The seller has verified any outstanding finance owing on the vehicle
Settlement conditions are satisfied, including you have notified VEME that the vehicle has been handed over by you
VEME runs a PPSR check for any outstanding finance on your car. With your permission, VEME will help you to verify the amount owing to your lender.
The loan must be paid out directly from the transaction funds at the time of handover. VEME may require payment to be made before handover, if they are unable to verify the amount owing directly with your lender. Any remaining funds are transferred to you.
If the payout quote is more than the agreed sale price of the car, you will need to pay the shortfall before settlement can proceed.
For VEME platform or payment enquiries: Email [email protected]
Payout quotes enquiries (seller with CommBank): Email [email protected]
~ Offer available for a limited time when you both apply and fund a Secured Fixed Rate Car Loan between 31 March and 30 June 2026 to save $250 on the establishment fee (comparison rate calculations are inclusive of this offer).
We reserve the right to close or vary this offer at any time.
This guide doesn’t consider your individual objectives, financial situation or needs. Before basing any decisions on this information, please consider:
Vehicle Exchange Made Easy (VEME)
VEME is a platform designed to support customers throughout the second-hand vehicle exchange process. It helps verify the identities of parties, check vehicle history, facilitate secure payment, and assist with vehicle handover. The VEME platform, and the services associated with it, are hosted and managed by Vehicle Exchange Online Pty Ltd (ABN 97 665 759 106) (VEME). VEME is not part of the Commonwealth Bank of Australia (CommBank) Group.
Vehicle sales and transactions conducted via the VEME platform are not carried out by CommBank. CommBank is not responsible for any vehicle sales or transactions on the platform. CommBank does not warrant, guarantee, or endorse the accuracy, completeness, or reliability of any information or representations on the VEME platform. You use VEME’s services at your own discretion and assume responsibility for your use. To the extent permitted by law, CommBank is not liable for any loss or damage arising from your use of, or reliance on, the VEME platform or its content.
Unsecured Fixed Rate Personal Loan interest rate ranges and the representative rate are set out below. Comparison rates and examples are based on a $30,000 unsecured fixed rate loan over 5 years:
Unsecured Variable Rate Personal Loan interest rate ranges and the representative rate are set out below. Comparison rates and examples are based on a $30,000 unsecured variable rate loan over 5 years:
Secured Fixed Rate Car Loan interest rate ranges and the representative rates are set out below. Comparison rates and examples are based on a $30,000 secured loan over 5 years:
^ The car you’re using as a security must be up to seven years old, not currently under finance and has an active comprehensive insurance policy. The comprehensive insurance policy must be organised prior to loan funding.
1 Additional repayments made on a fixed rate and secured fixed rate car loan are not available to be redrawn. An early repayment adjustment is charged if loan is fully repaid with 12 or more months remaining on loan term, and we reasonably estimate we will incur a loss or administrative cost. View the Personal Loan Terms and Conditions.
2 Interest rates at the lower end of our range, for example 7.25%/7.25%/6.79% p.a. (comparison rate 8.65%/8.65%/7.84% p.a.), may be offered to customers with an excellent credit history.
An excellent credit history is determined by, among other things, paying your bills and making loan repayments on or ahead of time, being disciplined with your credit applications, and not overextending yourself financially.
Actions that can negatively impact your credit history include missing bill or loan repayments, defaulting on your credit facility, or making a large number of credit applications in a short period of time. You can find out more about how your credit score is calculated and tips for improving your credit score at our Credit Score Information Hub.
3 At least half of our approved customers will receive the representative rate or lower.
Your interest rate may be different and is based on a number of factors, including your credit history, the information you provide and our assessment of your application. We'll confirm your interest rate upon submission of your application.
4 Secured Fixed Rate Car Loan fees & charges are as follows:
Fees that will apply
Fee Type |
Definition |
Amount |
Establishment fee |
Upfront cost payable when accepting a loan |
$0 (save $250) |
Loan service fee |
Monthly charge to cover costs of keeping account active |
$15 per month |
Fees that may apply
Fee Type |
Definition |
Amount |
Late payment fee |
May be payable on the fifth business day after the repayment due date if at the end of the previous business day your loan is in arrears |
$20 |
Early repayment adjustment |
To cover reasonable administrative costs and estimated losses incurred by CBA as a result of you closing your fixed term loan early. |
$15* |
Other electronic banking fees |
Please refer to our Electronic Banking General Information and Terms and Conditions |
|
5 Fixed Rate Personal Loan fees & charges are as follows:
Fees that will apply
Fee Type |
Definition |
Amount |
Establishment fee |
Upfront cost payable when accepting a loan |
$250 |
Loan service fee |
Monthly charge to cover costs of keeping account active |
$15 per month |
Fees that may apply
Fee Type |
Definition |
Amount |
Settlement cheque fee |
Cheques provided to help you pay different recipients with your loan borrowings |
Two free |
Late payment fee |
May be payable on the fifth business day after the repayment due date if at the end of the previous business day your loan is in arrears |
$20 |
Early repayment adjustment |
To cover reasonable administrative costs and estimated losses incurred by CBA as a result of you closing your fixed term loan early. |
$15* |
Other electronic banking fees |
Please refer to our Electronic Banking General Information and Terms and Conditions |
|
6 Variable Rate Personal Loan fees & charges are as follows:
Fees that will apply
Fee Type |
Definition |
Amount |
Establishment fee |
Upfront cost payable when accepting a loan |
$250 |
Loan service fee |
Monthly charge to cover costs of keeping account active |
$15 per month |
Fees that may apply
Fee Type |
Definition |
Amount |
Settlement cheque fee |
Cheques provided to help you pay different recipients with your loan borrowings |
Two free |
Late payment fee |
May be payable on the fifth business day after the repayment due date if at the end of the previous business day your loan is in arrears |
$20 |
Other electronic banking fees |
Please refer to our Electronic Banking General Information and Terms and Conditions |
|
Please consider all upfront and ongoing fees and charges when applying for a new Personal Loan to ensure your loan is able to meet your needs.
Terms and conditions, fees and charges and credit criteria apply.
Applications for finance are subject to the Bank’s normal credit approval. View the Personal Loan Terms and Conditions. Full terms and conditions will be included in our loan offer. Fees and charges payable. Commonwealth Bank of Australia ABN 48 123 123 124. Australian credit licence 234945.