Home & car insurance

  • Home insurance

    Lodge your claim online and get instant confirmation. We’ll contact you via email by the next business day to advise next steps and if any further information is required to assess your claim. Alternatively call us on 13 2423.

    Claim online

  • Car insurance

    You can make a claim online and we’ll get back to you the next business day. For emergency claims, call us on 13 2423.

    Claim online

Travel insurance

  • Included Travel Insurance

    If you've activated your Included Travel Insurance with your Gold, Platinum or Diamond credit card or World Debit Mastercard, you can make a claim online or over the phone.

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  • Travel Insurance

    If you've purchased your own tailored insurance plan with CommBank, you can claim online or over the phone. 

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Health Insurance

Life insurance

  • Life Insurance and Income Protection

    AIA Australia's Claims Team is here to guide you through the lodgement process.

    For Life Insurance and Income Protection by AIA Australia call 1800 491 588.

    For MyWay Life Insurance call 1800 719 858.

  • Simple Life

    In the unfortunate event you or your family ever need to make a claim, it’s important you call AIA Australia on 13 3982 as soon as possible after the claim event occurs.

  • Tailored life

    Call 13 1056 to notify us of your claim immediately. A Case Manager will talk through your situation and let you know what information we may need. 

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Credit card & loan protection insurance

  • For CreditCard Plus and Loan Protection Insurance, call 13 3982 between 9am and 5pm, Sydney time, Monday to Friday.

    Where possible, your claim will be processed over the phone. Otherwise, the claims team will send you a claim form and a letter explaining what supporting evidence is required to assess your claim.

  • CreditCard Plus Insurance 

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    Loan Protection Insurance

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