Contact us in the CommBank app

Message us in the CommBank app

The easy way to get the support you need

Get your questions answered on the spot

Our virtual assistant will answer your questions, show you how to do simple banking tasks or connect you with a specialist. Simply type your question to get started:

"I've lost my card!" – find out how to instantly lock your card while you look for it.
"What's my merchant ID?" - we can tell you.
"Where's my closest ATM?" – find one near you with one tap.
"How do I open a new account?" – we'll show you how.

Need to talk to us?

Skip the automated questions and get connected to the right team

Call us in the CommBank app

Tap on the topic you need to call about and you’ll get connected directly to the right person – you'll also be able to skip the automated questions.

We’ll let you know how long you might need to wait on hold. Or if your question can be answered quickly in the app, we’ll let you know that too.

Get started

Wherever you are, you can contact us for support in the CommBank app. Here’s how:
1. Log on to the CommBank app
2. Tap the Help icon in the top-right corner
3. Tap ‘Chat now’ to message us or 'Get in touch' to be connected with the right help
Messaging us? Turn on push notifications for the CommBank app. If you need to be connected to a specialist, you'll receive an app notification once they're available. You can message back at a time that suits you, and access all your previous messages in one place.

Your safety & security

Contacting us through the app is secure, with all messages encrypted to protect your information.

We’ll never ask you for your full account numbers, full debit or credit card numbers, card PINs, NetCode, or NetBank password (you should never share these with anyone). We may however ask you for some other information to identify you when you chat with us.