How we can help

As part of our Gambling Support Service, our specialised Financial Assist Sensitive Matters team can provide financial hardship assistance, guidance on tools to help you manage and control your spending and connect you with additional support services.

If you have a CommBank personal and/ or personal liability business credit card, you can also ask us to apply a gambling and cash block to your credit card.

Our gambling and cash block

How it works

The new CommBank credit card gambling and cash block applies to:

  • Most gambling transactions e.g. TAB, online gambling sites, lottery tickets
  • Other transactions we consider to be cash equivalents e.g.  money transfers or travellers’ cheques
  • Money withdrawn or transferred by you or an additional cardholder at ATMs, online or over-the-counter at any CommBank branch

If you ask us to apply a block, we’ll stop most cash advances and cash equivalent transactions including gambling transactions that come to us for authorisation.

Apply a gambling and cash block

To apply a gambling and cash block you need to:

  • Call our Financial Assist Sensitive Matters team on 1300 720 814 8am – 6pm Mon – Fri (Sydney/ Melbourne time)
  • Confirm that you want to apply a gambling and cash block to your credit card during that call. We’ll ask you to commit to it for a set period of time
  • We’ll immediately apply the block to your CommBank personal and/ or personal liability business credit card(s). This means any additional cardholder will not be able to access cash or spend money on gambling either
  • We’ll email or SMS to confirm the block is in place

What happens when you call us?

Your call will be answered by a specialist who is trained to help you. Any information you share will be treated in confidence.

Someone from the team will start by asking you a few questions about the assistance you require. They’ll then explain more about the Gambling Support Service, how the block works and discuss other support options.

Call us for assistance

Why we’re doing this

We’re committed to improving the financial wellbeing of all our customers and communities. We recognise that some of our customers may require greater assistance in controlling their gambling spend - since it’s a growing community issue.

Our gambling and cash block gives customers greater control over what they spend on gambling.

Keep in mind

  • The gambling and cash block is available for credit card customers only
  • We’re unable to block transactions that don’t come to us for authorisation. You’ll be responsible for these, even if they relate to gambling
  • You can ask us to remove a gambling and cash block after the set period of time elapses. If you don’t ask us to remove it, the block will remain on your credit card.

Financial Assistance

As part of our commitment to supporting all customers we aim to provide hardship assistance as quickly as possible, where possible. This could include minimising the need for additional documentation or providing longer term assistance with repayments.

Our Financial Assistance Solutions team has helped thousands of Australians - from people who need help managing bills so they pay on time through to families struggling to make ends meet. We can help with guidance and support to get back on your feet in times of financial difficulty. Discover more about Financial Assistance.

Gambling Helpline  

If you’d like to speak to someone from an independent organisation about your situation, call Gambling Help Online on 1800 858 858