You wanted a better bank. And we’ve been working hard on changing the way we do things to give you the bank you deserve - a bank that puts you back firmly at the centre of everything we do. You’re going to see these changes throughout 2019 because this year things are going to get better for you.

We’ve launched our Christmas Drought Appeal with a $1 million donation to support farmers and regional communities.

As a bank for all Australians, we have to support our farming communities not just in good times, but also when things are tough.

To help people in drought-affected areas across the country, we're raising funds until Christmas via the CommBank app and in-branch donations. All proceeds go to Rural Aid, who provide hay bales, gift cards and support to farmers, and the Australian Red Cross, who work on emergency assistance and longer term sustainability and resilience projects.

Last year we raised nearly $8 million. With the help of our customers, we're hoping this appeal will do even better.

Find out more

We're partnering with leading experts to help people affected by domestic and financial abuse achieve long-term independence.

Up to 90% of people who seek help for domestic and family violence are also affected by financial abuse. Financial abuse occurs when an abuser uses money and resources as a means to gain power, and to control their partner or family member. Yet this issue is widely unrecognised.

We're partnering with experts and community organisations to help those affected achieve long-term financial independence. This new commitment expands on the $25 million we've committed since 2015.

It's part of our purpose to improve the financial wellbeing of all Australians.

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We can now alert you through the CommBank app if we detect a suspicious transaction, so you can verify and secure your account.

We're constantly monitoring the security of your transactions. If a suspicious purchase is detected, we can now ask you to verify it via a push notification on the CommBank app.

After you tap to view it, you can tell us whether it was you making that transaction or not.  If you confirm the transaction is fraudulent, we will protect your card immediately. We will then help you with the next steps to resolve the issue.

It's part of our efforts to better protect your banking.

Find out more

Better for businesses

We're creating a new $0 Monthly Account Fee option on our Business Transaction Account for customers who prefer to bank online.

Many business customers do all their banking online, so we're updating our fee structure to suit. If that's your case, you will soon be able to use a Business Transaction Account with no account keeping fee1. Should you need it, a one-off assisted transaction will cost $3, or you can add 20 assisted transactions for a monthly fee of $10.

You will be able to toggle this $10 package on and off to match your business needs month-to-month. For existing customers, it's turned on until switched off.

This new feature will give customers flexibility and better value.

Find out more

Our dedicated merchant fraud team monitors over five million transactions a day, helping to protect Australian businesses.

The security of your business transactions is a priority for us. That’s why we have a dedicated fraud team providing prevention, detection and triage of transactional fraud across credit, debit and travel money cards, as well as merchant facilities.

This team monitors payments around the clock with advanced rules in place to help detect suspicious activity and take appropriate action.

This is crucial in bringing better peace of mind for businesses.

We have 24/7 business banking support, so you can get help when you need it. 

Many small businesses operate during regular business hours and only find the time to manage their banking after closing. It's not helpful if customer service shuts up shop at the same time.

We've listened and extended our operating hours to ensure there is support ready to help you at any time of day (and night).

Because 24/7 service is always better for you.

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We've launched BizExpress to offer our customers same-day business lending decisions, helping you act quickly and confidently.

Business opportunities can appear suddenly, and we understand that you want to act fast when they do. That’s why we’ve launched BizExpress. 

As an existing business customer,  you could receive a same-day lending decision2 on BetterBusiness Loans and Business Overdrafts. If approved, you could have fast access to funds and less paperwork.

Because a bank that helps to keep your business moving forward is a better bank.

Find out more

Better technology and innovation

We're adding more personalised features to Australia's #1 banking app to help you make the most of your money.

Used by over 5 million customers, the CommBank app has been awarded by The Forrester Banking Wave™ as the best Australian mobile app in the category (Q2, 2019). Now we're making it even more helpful.

The new features include updates that will enable you to make more informed decisions about your money every day.

Find out more

Woman looking at a mobile phone

The CommBank app lets you lock credit cards and most debit cards, giving you more control over your security while travelling.

CommBank credit and debit card holders (excludes Keycard) can now manage their Tap & Pay settings within the CommBank app, for a greater level of security on the go.

Customers are able to lock cards temporarily, or customise specific card security settings. They can change the daily card withdrawal limit and lock in-store international payments, online payments or contactless card payments.

This can help you have better peace of mind when visiting unfamiliar places.

Find out more

We powered Australia’s first contactless payments on public transport, so you can now tap & pay for your travel.

In partnership with Transport NSW, Cubic™ and Mastercard™, CommBank has provided the technology and infrastructure that first enabled contactless payments on the Opal transport network.

Commuters can now tap on and off to ride Opal-enabled transport using their debit cards, credit cards or digital wallets, and receive the same travel benefits as with an Opal card. 

Find out more

With innovations like our award-winning blockchain project, we're creating the future of banking.

CommBank has been recognised with the AFR BOSS Most Innovative Companies 2019, Banking, Superannuation & Financial Services award thanks to project Bond-i - the world's first bond executed on blockchain, which aimed to make capital markets more efficient.

We've also recently investigated how the trade industry could benefit from using blockchain, with the Tradechain experiment.

These are two big-picture examples of how we prepare for the technologies that will soon bring you better banking options.

Find out more

The new CommSec Pocket app makes it simpler and more affordable for anyone to start investing.3

CommSec Pocket is a new app designed for people who have thought about investing, but don’t know where to start.

Customers can start with as little as $50, paying just $2 per trade up to $1000, and no ongoing account keeping fees. They can build a portfolio gradually with regular investments, gaining experience and learning from tips and articles.

It's part of creating simpler, better ways of growing your wealth.

Find out more

The CommBank app can help you save by finding government rebates you might be eligible to claim.

Although 1 in 3 Australians have difficulty meeting necessary living expenses, billions of dollars in government benefits go unclaimed each year.

From unclaimed monies to electricity allowances, there are hundreds of rebates provided by state and federal governments that people are missing out on.

We've added the benefits finder to the CommBank app to help connect eligible customers with their entitlements. Through personalised messaging we’ve helped customers find the benefits to which they might be able to claim to help put money in the pockets of those who need it most.

This assistance can go a long way in making things better for your budget, or helping you in an emergency.

Find out more

The CommBank app can now help you use your tax refund to improve your financial position.

On average, Australians receive a tax refund of $2,500 and hold a credit card debt of $3,300. Despite every intention to use the tax refund to get ahead on repayments and save on interest, not everyone follows through.

As encouragement, the CommBank app will now present different uses for your tax refund when you receive it, so you can easily choose one and take action.

It's about giving you the information that helps you decide what's better for you.

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The CommBank app can alert you when a monthly fixed bill payment goes up, so you can stay informed about your expenses.

As customers opt out of paper bills and have more and more services charged directly to their bank accounts, it can be easy to miss a monthly fixed bill increase.

The CommBank app can help. It can track monthly fixed bills that have remained the same for a minimum of 3 months, and then if a payment changes and it appears to be more than a one-off change, it can alert you.

Find out more about the CommBank app

The CommBank app shows you when your Term Deposit will mature, giving you control of what to do next.

Term Deposits offer a fixed rate of return over a fixed period of investment. At the end of that period, you have a range of options for what to do with your money.

So that there's time to make a plan, you can now access up-to-date information about your Term Deposit on the CommBank app, enabling an informed decision when it matures.

It's a better way of ensuring your money is always working for you.

Find out more

The CommBank app reminds you to make a payment on your personal credit card before it's due, helping you avoid late payment fees.

To help you avoid late payment fees, we'll send you a reminder 3 days before your personal credit card payment is due if you haven't made a minimum monthly payment yet.

It's a simple feature that helps you better manage your finances.

Better for our communities

We partner with the Indigenous Consumer Assistance Network (ICAN) to provide financial education to more people in remote communities

ICAN is a not-for-profit organisation that provides consumer education, advocacy and financial counselling services to Indigenous communities. We've teamed up with them to extend this assistance to more remote areas.

We facilitate a mentorship and scholarship program for Indigenous Australians undertaking a Diploma of Financial Counselling. As a result of the partnership, since 2016 the number of qualified Indigenous financial counsellors in Australia has more than tripled.

Find out more

We support The Clown Doctors so they can continue bringing laughter to kids, families and hospital staff over 240,000 times a year.

CommBank has been a proud supporter of The Clown Doctors since 1999. Today they are the recipients of our National Grant – the largest of the Community Grants awarded by our people. It includes $400,000 a year for three years, plus support for a major annual fundraiser.

This allows these professionals to keep lifting the spirits of children and their families in hospitals around the country, by running ‘Clown Rounds’ that deliver fun and a welcome distraction.

Find out more

We've provided Australia's first corporate loan that's directly linked to carbon emission targets, incentivising improved environmental performance.

Partnering with Queensland Airports Ltd - which owns and operates airports in the Gold Coast, Townsville, Mount Isa and Longreach - we've provided a tailored finance solution called a Sustainability Linked Loan.

Two performance metrics are set as KPIs for the reduction of carbon emissions. If these targets are met, the interest rate is lowered.

This unique approach incentivises improved environmental performance.

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In 2019 we’re funding 236 Community Grants supporting the education, wellbeing and social inclusion of Australian youth.

Community Grants is our Workplace Giving initiative that has awarded more than $20 million towards youth programs in Australia since 2007. Over 13,500 employees make fortnightly contributions, with CommBank adding an employer donation of $2 million each year.

With the help of our people over the years, 1,730 organisations have been able to continue creating better outcomes for young Australians.

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We're the principal partner of the Growing Cricket for Girls Fund, offering players of all abilities and cultures more opportunities to get involved.

Cricket Australia's Growing Cricket for Girls Fund ensures that more girls can learn about and participate in one of our nation's favourite sports.

That's why we're very proud to be the fund's principal partner. This complements our longstanding investment in the Australian Women's Cricket Team.

It's grassroots cricket made better.

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With the world's largest financial education program of its kind, we help more Australian students prepare for the future with real-life money skills.

Start Smart is our award-winning program that gives students in schools across Australia the confidence and skills to make smarter decisions about money.

Founded in 2007, these educational workshops are conducted by world-class facilitators, reaching more than 500,000 students each year. This makes Start Smart the largest in-school financial education program of its kind in the world.

It's one of the ways we help create a better future for the next generation.

Find out more

If it’s better for regional communities. It’s better for Australia.

We're determined to help farmers keep their family properties, working with them in times of need.

During hard times, Australian farmers can face enormous pressure. This often has a wider impact in the regional communities they're in.

We're working closely with farmers to arrive at solutions that can help them keep their properties and protect their livelihoods.

It's one way we're offering banking support across the country.

Find out more about Regional and Agribusiness banking

Find out more about financial difficulty

We have the largest banking presence in Regional Australia.

Our vast network in regional Australia consists of branches and ATMs, as well as offering services at over 1,800 Post Offices. This is all part of ensuring our regional communities have widespread access to banking.

Locate us

When a natural disaster strikes, it can be devastating for regional communities.

To help, we've created an Emergency Assistance Package. It provides support for eligible customers and businesses in areas affected by bushfires, floods and storms.

Find out more

Picture of a handful of lentils

We'll continue to support existing passbook holders, allowing thousands of Australians to keep banking their way.

We have over 400,000 loyal customers who do their everyday banking using passbooks - paper booklets used to record transactions.

We've thought about simplifying the products and services we offer, and we're always available to help these customers transition from the passbook if they wish.

However, by listening to them, we've learned how important it is to keep this option open. So we're making a commitment to provide ongoing support to existing passbook holders.

If you're one of them, rest assured that you can continue to bank the way you know and trust. 

Better for your security

Our fraud protection team protects your accounts from suspicious activity 24/7

Our fraud protection team are constantly monitoring accounts for unauthorised activity. And card security is a priority: if we find or are notified that your card details are compromised and being used to perform unauthorised transactions, we’ll be in touch.

Alternatively you have the option of contacting us for more information.

Find out more

100% Online Security Guarantee

Protects you from unauthorised transactions on personal and business accounts, when you protect how you access your accounts and tell us if something is wrong.

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Our new Staying Safe Online in-branch seminars empower you to make more informed decisions

We spend a lot of time online these days, and it's not without its risks. To help you protect yourself against people trying to access your details, we're running free sessions at selected branches designed to educate you on how to stay safe.

Sessions include information on identifying scam emails, accessing your online banking securely, monitoring your transaction history and more. See if there is a seminar near you.

Find out more

We’ve created e-learning resources to help protect your business by educating staff on ways to make safer decisions online

The Cool, Calm and Connected e-learning suite has been designed to help you train yourself and your staff on making better, safer decisions online.

Key topics include passphrase security, security on the move, email security and shopping and banking. These valuable resources are conveniently available via a mobile app.

Tell me more

Better for your financial wellbeing

We've introduced new ways to improve your financial wellbeing with Australia's #1 banking app.

We're making Australia's #1 banking app, the CommBank app even better by introducing new ways to improve your financial wellbeing.

Goal tracker on a phone

Goal Tracker helps you become a better saver.

We’ve introduced Goal Tracker into the CommBank app, to help you set and reach your savings goals with your Goal Saver or NetBank Saver account.4

It enables you to set up automatic payments so you never miss your weekly targets, and can top up your goal when it suits you.

It can also send you a nudge when you need it – when you’re cashed up after payday and can top up your goal.

Or, as a reminder if you’re falling behind.

Tell me more

Cash flow view on a phone

Cash Flow View can help you see ways to improve your financial position.

We’ve introduced a feature into the CommBank app called Cash Flow View, which gives you a total view of all your eligible accounts.

This consolidated view of all your monthly income, spending and savings gives you a perspective which can help you see ways to improve your financial position.

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Spend tracker on a phone

We’ll give you a clearer view of your spending so you can see the impact it has on your everyday finances.

Spend Tracker categorises transactions, making it easier to see exactly how you’re spending your money each month.

This view of your spending habits enables you to keep a closer eye on certain categories, so you can adjust your spending and plan ahead, giving you more control over your finances.

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We're helping Australians avoid overdraw fees.

Since introducing Smart Alerts, we’ve sent over two million Australians an alert to help them avoid unnecessary fees. 

These alerts notify customers5 that their account is overdrawn, allowing them to bring their account back into credit by midnight Sydney/Melbourne time to avoid overdraw fees and interest charges that may apply.

And, they can choose to turn these notifications on or off any time in NetBank or the CommBank app.

Tell me more

Be better prepared with Emergency Savings.

Unexpected financial expenses are an unwelcome but inescapable fact of life and can impact on your everyday finances.

The new Emergency Savings tool in the CommBank app facilitates saving for emergencies, so that you’re prepared for unexpected expenses.

What you need first:

  1. Download the CommBank app
  2. NetBank Saver account, in your name only, if you don’t already have one

How to set an Emergency Savings Goal:

  1. Log on to the CommBank app
  2. View accounts
  3. Tap on your NetBank Saver account to set up a savings goal and create a goal for an emergency fund
  4. At the same time you can set up a recurring payment from your everyday account into your emergency fund

The Women's Financial Wellbeing Guide.

We’ve created a financial wellbeing guide that helps women of all ages, life stages & backgrounds understand the financial issues women can face across their lifetime.  

The guide contains information, resources & practical tips to help women to build, secure & enhance their financial wellbeing enabling them to achieve their financial goals as well as recognising the sign of financial abuse.

Find out more

We’ll help you understand your financial wellbeing in 10 simple questions.

Understanding your financial wellbeing is the first step to improving it.

That’s why, in partnership with the University of Melbourne, we conducted rigorous analysis around Australians’ perceptions and experiences of their own financial outcomes.

This led to the development of a set of 10 simple questions. Answering the questions will place you on a scale which provides a straightforward yet comprehensive measure so you can better understand your own financial wellbeing.

It’ll help you gauge if you’re having trouble financially, simply getting by, are comfortable or in a good position. Wherever you sit on the scale, it also includes some simple steps to improve your financial wellbeing.

Tell me more

Women in lounge room

Better for businesses

We’ll let you know in real-time when your balance is low, high or you have an incoming payment.

We understand that in business, time is money. And that knowing exactly where you stand at any given moment enables you to make quicker, smarter decisions. That’s why we offer Business Smart Alerts.

We’ll send you a notification if your account hits a predetermined low or high balance, or when payment comes in. However you do business, this real-time information helps you to manage your cash flow and keep moving forward.

Find out more

A new way for businesses to attract over 1.45 million visiting Chinese customers.

With over 700 million users, Alipay is China’s largest mobile payment platform. We’ve added it to our Albert merchant terminals, giving customers visiting from China an easy and convenient way to pay.

Because Alipay uses an end-to-end marketing platform to influence Chinese tourists when they’re planning their trip, before store entry and making decisions in store, it can help you attract new customers.

Find out more

Our new team of specialists are here to help.

We've established a Business Financial Assistance team who'll help get your small business back on track if you experience financial difficulty.

This is a dedicated team of specialists who will work with you and your business to understand your situation and help try to find the best possible solution. Keeping you, and Australian business, moving forward.

Contact your Relationship Manager or call Business Financial Assistance on 13 26 07.

Supporting our Aussie farmers.

We’re supporting farmers affected by drought or other natural disasters by removing default interest charges from Business Term Loans.

CommBiz Security Tokens and NetLock devices are now free to use.

Business customers across Australia use CommBiz Security Tokens and NetLock devices to give them additional layers of protection for their accounts.

And because you can’t put a price on this sort of security, we’ve made them free.

Tell me more

Hearing from you matters.

If you have any suggestions, feedback or questions we’d like to hear them. We have some guiding principles for how we are going to respond to you and resolve your enquiry. 

Contact us here

Things you should know

1 Consider the Terms and Conditions and other fees and charges for the Business Transaction Account before making a decision.

2 These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our Current Terms and Conditions for Business Finance and consider them before making any decision about these products.

BizExpress is available for unsecured loans up to $250k and $1m secured by residential property. Eligibility and conditions apply. Commonwealth Bank of Australia ABN 48 123 123 124.

3 CommSec Pocket is a service provided by Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 ("CommSec") a wholly owned, but non guaranteed, subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. Investing carries risk.

4 Account must be in your name only.

5 Eligible personal accounts only.

The Forrester Banking Wave^TM^: Australian Mobile Apps, Q2 2019.

Commonwealth Bank of Australia received the highest Industry Wave(TM) overall score among mobile apps in Australia in Forrester's proprietary Industry Wave(TM) evaluation.

Forrester does not endorse any company included in any Industry Wave(TM) report and does not advise any person or organization to select the products or services of any particular company based on the ratings included in such reports.