Who we are

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement.

We offer market-leading products and services, supported by some of the world's best systems and processes. Work with us in RBS to positively impact our customers’ lives and ensure that when they need us, we’re there for them.

Our RBS teams

Branch Network

Our network of more than 1000 branches across Australia offers a range of roles, from tellers, concierges and specialists to branch, area and regional management. For many of our customers we’re the first point of contact for their everyday banking needs. We place the customer at the centre of everything we do, and act with integrity to do the right thing and put our customers’ needs first. With us, you’ll help customers make the right financial decisions and achieve their dreams. 

Customer Support

Our teams operate around the clock to connect with our customers over the phone, digitally and through social media to support them with their financial needs. With all our call centres operating from different locations across Australia, on average we speak with 50,000 customers per day for a total of 1.5 million talk hours per year. With us, you’ll deliver outstanding customer experiences, and have a lot of fun along the way.

Lending

Whether it’s purchasing their first home, buying an investment property, refinancing or starting their own business, we help our customers through every stage of the lending process. We’re a team of expert relationship builders who work across the branch network, call centres, mobile banking, premier banking and third-party channels. With us, you’ll build long-lasting relationships through every interaction.

Product

We develop and manage all our customer products such as credit cards, deposits, home loans and many more. We’re a team of technical experts with first-class market knowledge, who are always looking for new solutions to help customers reach their financial goals. You’ll shape the top-quality products and services we offer and help us stand out from the crowd.

We’re also responsible for the Group's online, tablet and mobile experiences including commbank.com.au, netbank.com.au, mywealth.com.au as well as CommBank's mobile and social media apps.

Discover more about working in Digital

Advice & Insurance

Our expert Advice and Insurance teams take the time to listen to the specific needs, motivations and goals of each customer, and then help them put their plans into action. We’re a team with diverse skills and experience to match the very diverse needs of our customers. Working with us, you’ll empower customers to be in control of their finances and help them build and protect their long-term wealth. This team includes our wealth management businesses, Commonwealth Financial Planning and General Insurance.