Financial highlights

Statutory NPAT $9,673m, Cash NPAT $9,595m
Dividend $3.85 per share, fully franked
Return on equity 12.7% cash basis
Common Equity Tier 1 capital ratio 11.5% APRA, Level 2

Balanced outcomes


Net Promoter Score

#1 mobile app NPS
#2 consumer NPS
#1 business NPS


RepTrak reputation score

Average of peer companies: 67.2

Our people

People engagement

Global 90th
percentile score: 83%


Total shareholder return

180% 10-year
38% 5-year
-6% 1-year

Our business

Building a brighter future for all

Catherine Livingstone

Chairman’s message

“The bank’s purpose – Building a brighter future for all – conveys our fundamental optimism and the role we play in supporting economic growth, contributing to Australia’s prosperity, and helping customers achieve their financial goals.”

Catherine Livingstone AO

Full message

Matt Comyn

CEO’s message

“As Australia’s largest bank, we have an important role to play in supporting our customers and communities build a brighter future.”

Matt Comyn
Chief Executive Officer

Full message

Managing our strategic risks

Our risk framework enables us to understand and adapt to the strategic challenges from our complex operating environment.

Learn more about how we manage risk

Our approach to corporate governance

Our approach to corporate governance sets the foundation for the way we conduct our business and deliver outcomes.

Learn more about our governance approach

Our strategic priorities

We have worked hard to become a simpler, better bank and are now in a strong position to set a more ambitious agenda: building tomorrow’s bank today for our customers.

Leadership in Australia’s recovery and transition  

Supporting our customers and the country to help build a brighter, more sustainable future, together.

Read more about how we are helping Australia’s transition to the future economy

Reimagining banking

Reimagining what it means to be a bank and building trusted relationships to create more value for our customers.

Read more about how we provide the best digital experiences to our customers

Simpler better foundations

Keeping the Bank strong and safe, and making it easier for our people to get things done.

Read more about our transformation progress

Our approach to sustainability

We continue to embed environmental and social matters into our strategy by focusing on sustainable practices, policies and outcomes.


Limiting the effects of climate change and preserving our natural capital is a shared national priority.

Read more about our environmental commitments and progress


Our position and scale means we have a key role to play in creating a brighter future for our people, our customers and communities.

Read more about how we support our people, customers and communities


Good governance is essential to delivering on our strategic and sustainability goals. It enables us to have a positive impact through the way we work and to meet our obligations.

Read more about how we conduct ourselves

Our performance

Financial performance

Our financial results for the 2021 financial year reflect the strength of our business and the disciplined execution of our strategy.

Learn more about our 2022 financial performance

Our financial performance in detail

Sustainability performance

To provide transparency for all our stakeholders, we set targets, measure and report on a range of customer, environmental, social and governance metrics.

Learn more about our 2022 sustainability metrics

Download Excel

Things you should know

  • 2022 Annual General Meeting

    The 2022 Annual General Meeting was held on Wednesday, 12 October 2022. Learn more.