1H21 highlights

Letter to shareholders 

"Our priority is to play a strong role in supporting the country’s economic recovery by working constructively with the private and public sector to support initiatives that stimulate activity and jobs, and thereby promote growth and build a brighter future."

A letter to shareholders from CBA’s Chairman and CEO is now available.

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Message from our CEO 

“We have focused on strong operational execution which has delivered above system volume growth, and have also refreshed our strategy to ensure that we have a bolder ambition for the future.”

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#1 in home lending, household deposits and credit cards

Core franchise strength 

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#1 payments provider with largest merchant base

Becoming a better bank 

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#1 mobile app and internet banking NPS

Australia’s #1 digital bank 

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25+ new ventures in five years

Innovating for future growth 

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Our strategy

We have refreshed our strategic priorities to build on our strong foundations and position us for the future. We have set an ambitious agenda and are committed to building tomorrow’s bank today for our customers.

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Technology update

We are accelerating our digital strategy with an ambition to provide customers with one of the best digital experiences of any company globally.

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Our strategy

Sustainable outcomes

We are committed to making a positive contribution to our customers, community and our people. 

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