Help & support
We are aware of a scam which is targeting people to transfer money internationally as part of a scheme to defraud them. We are particularly concerned as older customers have been targeted.
The Police and Commonwealth Bank will never ask you to transfer money as part of an investigation.
Customers should never transfer money, especially large sums of money, to people or businesses they do not know, locally or overseas.
Trust and security are a priority for us and all our customers. From time to time we see instances of suspicious behaviour and scams which are designed to trick customers out of their information and gain access to their accounts or money. Commonwealth Bank works with the Police, as well as regulatory and industry authorities to assist customers.
Any customers who are concerned should contact the Commonwealth Bank on 13 2221 or their local Police on 131 444 (NSW/Qld/Tas/NT/SA/ACT/WA). Victorian residents should contact their local police station.