Using data and analytics to assist Northcott
As one of Australia’s largest not-for-profit disability service organisations, Northcott works with customers to realise their potential. A group of 20 CommBank employees from our customer experience team spent a day at Northcott to look at data and analytical challenges in the organisation. Teams worked on issues in reporting for the help desk, rostering, sales and claims, and building on sales.
This effort helped Northcott to fix reports that had not run for a year and update financial models. The organisation identified potential savings of $300,000 a year from these improvements.