Aurélien sits across the majority of CommBank’s Software Engineering teams to support hiring, growth and development as well as engineering practices across the entire chapter. That’s a group of more than 500 developers alone, who are working together to solve complex problems for over 15 million customers. When it comes to our digital footprint, we see more than seven million logons per day.
“The development team is much larger than what people usually expect – we're one of the largest Software Engineering teams in Australia. We develop platforms, frameworks, APIs and user interfaces that create a simpler and more intuitive customer experience. Without us, customers wouldn’t be able to access and manage their finances like they do now.”
“As a Software Engineer, that unique scale brings exciting challenges around performance, security and reliability that are only tackled with the help of amazing colleagues working together to create seamless experiences for our customers,” says Aurélien.
“That’s what’s most unique about working here; whether someone is just starting out or an experienced leader, there are always opportunities to learn and grow your skillset.”
Creating a positive impact on our customers
The impact on the end user has never been more apparent than with the recent 2019 relaunch of the CommBank app.
With more than five million users, the relaunch was designed to create a seamless, simplified and personalised banking experience for every customer. This was done by redesigning the entire look and feel of the app and putting key features such as Spend Tracker, Cardless Cash and Cash Flow View front and centre in an all-new, customisable dashboard.
A revamped Customer Engagement Engine is actively helping customers behind the scenes by proactively managing their finances. In the past 12 months alone, this has delivered 60 million real-time, relevant notifications and smart alerts.
For mobile developers Zoe Friedman (iOS) and Carlo Chumroonridhi (Android), working in the software engineering team allows them to directly impact how millions of people manage their finances. For them, this is equal parts rewarding, exciting and challenging.
“One of my proudest moments at CommBank was getting the opportunity to take our legacy app that everyone knew and loved and create a fully personalised experience for millions of customers,” says Zoe.
“The app redesign was heavily customer-focused, using cutting-edge features to help users with their banking and ultimately enhance their financial wellbeing. When you think about the scale of what you’re working on – how many people log in every day – it’s really cool.”
For Carlo, it’s a similar feeling: nothing beats the simple pleasure of seeing his work in action every day. “It sounds corny, but whenever I’m out with friends and they pay using the app, I love saying ‘You’re welcome’. The tangibility of what you work on here is unreal.”
In the software engineering community, you drive outcomes every day. From sharing knowledge and insights to building tools that improve engineering workflows, software engineers have a hand across multiple touchpoints of the larger engineering picture.
“Our remit isn’t just customers, but also internal ways of working. It’s rewarding because you can have a huge impact simply through the tools you create, which help speed up development,” says Zoe.
“In our scrum team we focus on the projects and tasks at hand, but also pick up jobs for other people to make their work lives easier – and that has a positive flow-on effect to our customers.”
Enhancing the user experience
From a customer point of view, the mobile app is one of the Bank’s most recognised digital assets. The lesser-known side of it is the number of teams that contribute to its success. Mobile engineers are responsible for developing and launching each new feature, but the ongoing updates the app receives are the result of multiple teams and disciplines working towards a shared goal. Each team brings unique perspectives and capabilities to work through complexity and create a streamlined user experience.
Product owners, developers, UX teams and visual designers all work collectively to decide how to approach updates and which solutions will best serve customers’ needs. Systems engineers provide the infrastructure to enable rapid deployment and data engineers analyse billions of data points to generate a detailed understanding of users’ needs and behaviours.
“I like to look at my role as a craft. When I create something, it’s like painting a picture,” says Carlo. “The most rewarding thing for me is finishing a feature and knowing that it’s a beautiful, simple solution which will make a positive impact on our customers’ financial wellbeing.”
Carlo and Zoe both agree that one of their favourite things about being part of the software engineering community at CommBank is the people they get to work with. According to Zoe, the team’s knowledge-sharing culture and the opportunity to learn from her leaders and peers every day is what has kept her coming back.
“In my experience, no matter who you meet here, they are always wonderful, inspiring and motivating. Together we’re constantly pushing each other to be the best software team in the country.”