Help & support
InstalPay is no longer available for sale as part of our efforts to simplify our personal loan offerings suite. At CBA, we are committed to providing streamlined and effective financial solutions that meaningfully address the needs of our customers, and this change supports this goal.
At CBA, we are strongly committed to supporting Australians in their home electrification journeys. While InstalPay is no longer available, we invite you to explore our Home Energy Upgrades page: a one-stop shop for all your home electrification needs, where you can easily browse alternative finance options, provider choices, and helpful resources.
If you have any questions or concerns related to your InstalPay application or loan account, contact us.
The last date to apply for an InstalPay loan is May 4, 2025.
Yes, any application started prior to May 5, 2025, can proceed.
Existing InstalPay customers will not be impacted by this change and can continue to enjoy their 0% interest loan until closure. Please note that the $20 late payment fee will be removed and will no longer apply after 10 June 2025.
All InstalPay loans must be funded by June 10, 2025.
For any immediate questions or concerns, please feel free to reach out to our support team, contact us.
Your monthly repayment is simply the loan amount divided by the loan term. You pay no interest and no monthly or annual fees. For example: If you borrow $10,000 over a two-year loan term, your monthly repayment is $10,000 divided by 24 months = $416.67 (rounded up). It’s that simple.
Yes, you can make extra repayments or pay out your loan early without charge or penalty anytime via NetBank or the CommBank. Extra repayments aren’t available for redraw and will reduce your monthly repayment obligation for future payments.
If you have any questions or concerns regarding the goods and services you buy using InstalPay, you’ll need to contact the merchant directly. Using InstalPay to pay for your purchase won’t affect any rights you may have under applicable consumer protection laws. If you have concerns related to your InstalPay application or loan account, contact us.
^Eligible CommBank transaction accounts include: Cash Investment Account, Cash Management Call Account, Complete Access, Everyday Offset, Pensioners Security Account, Private Banking Account, Smart Access, Streamline Basic Account.
~To find out more about Solar Accreditation Australia, visit https://saaustralia.com.au/about-us/
* Loan term extensions are not available. A longer term means your repayments will be smaller. And there's no charge for making extra repayments or paying out early.
InstalPay has a maximum loan term of five years. If you’re looking for an option with a longer term, explore our Loans for energy-efficient purchases guide. If you have a home loan with us, you may be eligible for a CommBank Green Loan attached to your existing home loan, which has a 10-year term.
InstalPay is only available online. You’ll receive your documents digitally, including Contract Schedule and InstalPay Terms and Conditions and all communications in relation to the product will be delivered via Email, NetBank or the CommBank app.
Applications are subject to the Bank’s lending criteria and credit approval. View the InstalPay Terms and Conditions. Full terms and conditions will be included in our loan offer. Fees and charges may apply.
The information on this website has been prepared without considering your objectives, financial situation or needs. You should, before acting on the advice, consider its appropriateness to your circumstances.
CommBank
‘CommBank’ refers to Commonwealth Bank of Australia ABN 48 123 123 124. Australian credit licence 234945. The platform is for CommBank customers to help them with their home electrification needs. Home energy upgrade suggestions, products, vendor referrals and quotes on this platform and installation services are not conducted or provided by CommBank.
CommBank is not authorised and does not make any assertions or recommendations about reduced consumption from non-renewable energy sources through energy-efficient product installations. Advice and further information should be sought from relevant certified industry professionals.
Commonwealth Bank of Australia ABN 48 123 123 124, Australian credit licence 234945.
