Customer experience survey verification

You may have received an email asking you to participate in a customer experience survey.

We've partnered with independent research companies Fifth Dimension Research and Consulting and Qualtrics to better understand what you think of the service you receive at CommBank. They’re conducting email customer experience surveys on our behalf.

If you received an email survey, we would appreciate it if you could complete it for us, as this helps us to continuously improve our service to our customers.

Your privacy is important to us – please be assured we haven’t provided your financial details to Fifth Dimension Research and Consulting or Qualtrics and you don’t need to disclose any personal or financial details in this survey. CommBank will never send an email that asks you to provide your log in or password details.

We appreciate your valuable feedback.

Kind Regards

CommBank