Help & support
Use the CommBank app to tap and pay, or choose from our range of digital wallets3:
Simply link your eligible CommBank debit or credit card to your digital wallet to get started.
Eligibility criteria for the product:
To hold a Debit Mastercard, you will need to satisfy certain eligibility criteria, including that you must:
You can choose to get a Debit Mastercard when you open one of the following accounts. If you already have one of these accounts but don’t have a Debit Mastercard, you may be able to upgrade to one.
The bank account that provides flexible access with more ways to pay
A flexible account that keeps your retirement savings or pension income safe and working for you.
Manage your SMSF cash account and investments in the one online hub
You can usually upgrade to a Debit Mastercard if you’re already:
Log into NetBank to upgrade or register for NetBank here.
Watch how to activate, cancel or order a replacement card in the CommBank app (opens video in YouTube).
Watch how to activate, cancel or order a replacement card in NetBank (opens video in YouTube).
Get instant answers from our virtual assistant, or connect to a specialist to discuss your options. Make sure you have notifications for the CommBank app turned on.
1CommBank rewards are only eligible at participating store locations. Check the ‘participating stores’ section of your reward on the app for more information. You must spend the required minimum amount in one transaction to be eligible for cashback.
2We'll show you rewards if you have an eligible CBA credit or debit Mastercard, Business credit card or StepPay digital card, are over 18 and have an Australian home address. We’ll stop sending you rewards if you opt out in the feature.
3Samsung Pay and Google Pay are free to download however your mobile network provider may charge you for accessing data on your phone.
The target market for these products will be found within the product’s Target Market Determination, available here.
Google Pay is currently available for Android running 5.0 (Lollipop) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support. Full terms and conditions available on the Google Pay app. Google Pay is a trademark of Google LLC.
Samsung Pay is available on Samsung Galaxy S6 and above, Note5, Note8, A5, A7, J5 Pro and J7 Pro phones and Samsung Gear S2 and above and Sport wearables. Full terms and conditions available on the Samsung Pay app. Samsung Pay is a trademark of Samsung Inc.
Apple, the Apple logo, Apple Pay, Apple Watch, MacBook Pro, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please read our Financial Services Guide (PDF). Full terms and conditions for the transaction and savings accounts (PDF) mentioned are available here or from any CommBank branch. Full terms and conditions for Electronic Banking are available here.
Mastercard, the Mastercard brand mark and Tap & go are registered trademarks of Mastercard International Incorporated.
