To help you understand some of the ways you can protect yourself online, we’ve arranged for one of CommBank’s online security professionals to provide you with some tips via an online seminar (webinar) series. Our presenter will discuss the key things you should know about online security and give you an opportunity to ask questions at the end.

There are three webinars and each will deal with a different topic. You can take part in as many of the webinars as you want, free of charge. They are designed to help you feel confident with online safety and security, and are available to CommBank customers and anyone in the community who wants to be informed about staying safe online.

Are you new to webinars?

Webinar 1: Protection against scams and fraud

At the session, you will learn:

  • Why staying safe online is important
  • How to protect yourself online
  • How to become familiar with scams
  • Banking online safely

Date and time: 19 August, 2 PM AEST

Duration: 45 minutes (including Q&A)

Register for webinar 1

Webinar 2: How to shop safely online

At the session, you will learn:

  • The basics of online shopping
  • How to get started with online shopping
  • Safety tips when online shopping
  • What to do if something goes wrong

Date and time: 26 August, 2 PM AEST

Duration: 45 minutes (including Q&A)

Register for webinar 2

Webinar 3: Creating strong passwords

At the session, you will learn:

  • Why you need a strong password
  • How to create strong passwords
  • Keeping your password safe and secure
  • What to do if you need help

Date and time: 2 September, 2 PM AEST

Duration: 45 minutes (including Q&A)

Register for webinar 3

About our presenter – Adam Smallhorn

As part of the Commonwealth Bank's Cyber Security team, Adam Smallhorn is passionate about helping individuals and businesses protect themselves against online threats. Adam is opening up his insights in our webinar series to help empower individuals to protect themselves against various scams and feel confident with whatever they’re doing online. Adam also works as a casual academic at the University of New South Wales, supporting and teaching cyber security in the School of Computer Science & Engineering.

Are you new to webinars?

Webinar basics

What is a webinar?

The word ‘webinar’ is a blend of ‘web’ and ‘seminar’. A webinar is a presentation held over the internet whereby a presenter can share information with an audience. The advantage of a webinar is that you can view the presentation from the comfort of your own home or workplace.

Who is Intrado?

CommBank has collaborated with Intrado to deliver webinars to our customers and community. Intrado owns the platform (Intrado Studio) by which the webinars are broadcast. When you click on any of the registration links on this page, you’ll be taken to a registration form managed by Intrado. You’ll also receive reminder emails from Intrado on behalf of CommBank.

Webinar support

I’ve registered for the webinar(s), what happens next?

Once registered, you will start to receive communications about the webinar you’ve registered for. The emails will appear to come from CommBank, but the email address will appear as: cba_external@theonlinexpo.com Please make sure you check your junk email inbox in case the email was delivered there.

About five minutes before the scheduled webinar, click on the link provided to you in your confirmation email or calendar invite.

What do I need to join/watch the webinar(s)?

Make sure you register for the webinar(s) using the registration links above. You’ll be sent a confirmation email shortly after registering, which will include a calendar invite and a webinar link. Make sure you add the webinar invite to your calendar so you don’t miss out.

You’ll also need:

  • An internet connection
  • A device such as a computer, laptop, tablet computer or smart phone with sound
  • You won’t need a microphone or camera as the presenter won’t be able to see or hear you
  • For optimal viewing, it’s recommended that Google Chrome is used as your internet browser

What will happen during the webinar?

Our presenter will share a slide show on the webinar topic. If you have any questions throughout the webinar, there will be a section on the screen where you can type your question. At the end of the session, our presenter will answer as many questions as time allows.

There will also be a short survey for you to complete. Your feedback is important to us and we would appreciate your time in completing the survey to assist us in planning and tailoring future webinars.

I missed the webinar. Can I view a recording?

Yes, we will be making the webinar recordings available on this page once the webinar has been broadcast.

Additional support with online banking

At times it can be difficult to get to a branch or call us to get the help you need with your banking. We’ve created some step-by-step guides to help you comfortably manage your day-to-day banking needs online.

Online banking guides

CommBank Secure

Keeping your accounts safe is our priority. That’s why we have a range of products, services and features that help protect you from fraud 24/7. Online banking comes with a security guarantee. That means we’ll cover any loss due to unauthorised transactions on your account using NetBank or the CommBank app, as long as you protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of your loss, theft, misuse or any suspicious activity on your account. 

CommBank Secure

Things you should know:

The information on this page and in the webinars is current at the time of the live presentation, and is for general information purposes only. It has been prepared without considering your objectives, financial situation or needs. You should consider the appropriateness of this information to your circumstances before acting on it.