Why the Bank must verify your identity

    • The Bank is required by the Anti-Money Laundering and Counter-Terrorism Act 2006 (Cth), and other anti-money laundering, counter-terrorism funding, regulations or other instruments, to collect information about you and verify your identity before it can provide you with financial services.
    • By choosing to apply for this product you confirm that you have the authority to provide the personal details associated with this application.
  • Your right to choose the identification method

    • You can choose to visit a branch to complete the identification process. If you do not wish to attend in person and verify your identity in a branch, the Bank can verify your identity electronically. In order to do so, the Bank will ask for your identity information, which includes details from your identification documents and may include biometric information limited to a photograph of your face. 
    • If you choose not to proceed with either method of identification, your identity information will not be collected and the Bank will be unable to verify your identity and provide you with financial services.
    • Please note that providing false or misleading information about your identity is an offence under the Anti-Money Laundering and Counter-Terrorism Act 2006 (Cth).
    • See link here for further information on our online ID check process.  
  • Who the Bank may exchange your identity information with

    • Your identity information will be disclosed to credit reporting bodies, verification partners and other organisations in order to electronically match your information with identification data on their databases (which include fraud watch lists). 
    • The credit reporting bodies, verification partners and organisations will assess and advise the Bank whether all or some of the information you provided match their records and/or information held by the issuer or official record holder. We will advise you if the Bank is unable to verify your identity electronically and you will need to visit a branch to complete the identification process.
    • The Bank may disclose your identity information to the following organisations: 

    (a)  Checking your personal details with Credit Reporting Bodies

    The Bank provides your name, address and date of birth to selected credit reporting bodies so they can match this information against their records. Please be aware, if you apply for credit, the Bank will advise you separately if it checks your creditworthiness against information held by any credit reporting body.

    (b) Other organisations used to help conduct identity verification

    The Bank also provides your identity information to:  

    • Commonwealth and state government departments (including for Document Verification Service checks); and 
    • Verification partners (such as GBG, Equifax and Daon) who co-ordinate the electronic identification process for the Bank, including by performing additional matches against public or proprietary databases. 
    • The verification partners may record, use and disclose your information in accordance with their own privacy policies and legal obligations.
    • Some of these verification partners operate outside of Australia. As a result, we may send your identity information overseas. 

    (c) Biometric checks

    • The Bank also conducts biometric checks based on a photograph of your face (a ‘selfie’). The Bank will separately ask for your consent to collect your biometric information.
    • Your photograph will be shared with our verification partners for the purpose of performing the relevant identity check.  Your photograph will be maintained and used to ensure no other new customers seek to use your likeness or photograph to impersonate you.     
  • Our Group Privacy Statement

    Our Group Privacy Statement is available on our website at commbank.com.au (follow the Privacy statement link) or upon request from any branch of the Bank, and should be read in conjunction with the above. It contains further details about our information collection and handling practices including information about:

    • other ways we may collect, use or exchange your information;
    • how you may access and seek correction of your information; 
    • how to make a complaint about a breach of your privacy rights; and 
    • our complaint handling procedures.
  • How to contact us

    For privacy related enquiries, please contact the Commonwealth Bank of Australia ABN 48 123 123 124 by: