Who the Bank may exchange your identity information with
- Your identity information will be disclosed to credit reporting bodies, verification partners and other organisations in order to electronically match your information with identification data on their databases (which include fraud watch lists).
- The credit reporting bodies, verification partners and organisations will assess and advise the Bank whether all or some of the information you provided match their records and/or information held by the issuer or official record holder. We will advise you if the Bank is unable to verify your identity electronically and you will need to visit a branch to complete the identification process.
- The Bank may disclose your identity information to the following organisations:
(a) Checking your personal details with Credit Reporting Bodies
The Bank provides your name, address and date of birth to selected credit reporting bodies so they can match this information against their records. Please be aware, if you apply for credit, the Bank will advise you separately if it checks your creditworthiness against information held by any credit reporting body.
(b) Other organisations used to help conduct identity verification
The Bank also provides your identity information to:
- Commonwealth and state government departments (including for Document Verification Service checks); and
- Verification partners (such as GBG, Equifax and Daon) who co-ordinate the electronic identification process for the Bank, including by performing additional matches against public or proprietary databases.
- The verification partners may record, use and disclose your information in accordance with their own privacy policies and legal obligations.
- Some of these verification partners operate outside of Australia. As a result, we may send your identity information overseas.
(c) Biometric checks
- The Bank also conducts biometric checks based on a photograph of your face (a ‘selfie’). The Bank will separately ask for your consent to collect your biometric information.
- Your photograph will be shared with our verification partners for the purpose of performing the relevant identity check. Your photograph will be maintained and used to ensure no other new customers seek to use your likeness or photograph to impersonate you.