What's Open Banking?

Open Banking gives you greater control of your CommBank data. It was introduced after the Australian Government passed legislation, called the Consumer Data Right. It means you can now share some of your CommBank data with accredited organisations so they can provide you with a product or service (like a budgeting tool).

Benefits of Open Banking

Open Banking could change the way you compare products and services between organisations and make it easier for you to find better deals. It could also mean access to new features and services to help you manage your finances.

Our Consumer Data Right policy

Our Consumer Data Right policy describes what data will be available for you to share, how to share your CommBank data and how to make a complaint.

Download our Consumer Data Right policy (PDF)

Who can share and what accounts are available? 

To be eligible for data sharing, you:

If you’re eligible, you can now share some of your customer details, account information and transaction history for these CommBank accounts:

  • Credit cards
  • Deposit and transaction accounts
  • Offset accounts
  • Home loans and personal loans
  • Overdrafts
  • Trust accounts
  • Lines of credit 
  • Business and asset finance
  • Foreign currency accounts

We’re making more consumer data available for these products. See table below for details.

How data sharing works

Provide your consent on the website or app of the accredited organisation you want to share your CommBank data with first. You’ll then be taken securely to CommBank so you can set up sharing in just a few easy steps. Here’s a snapshot of the set up process:

App screen: enter your mobile number

1. Enter the mobile number you’ve registered with us and we’ll send you a One Time Password. 

app screen: enter your password

2. Go to your notifications in the CommBank app or check your NetBank inbox and enter the password. 

If you don’t receive it, call 13 2221.

App screen: select the accounts you'd like to share

3. Choose the accounts you’d like to share. If a joint account is enabled for data sharing, you’ll be able to select it, otherwise you’ll need to enable it first (see below).

App screen: confirm that you'd like to share

4. Review the details and confirm you want to share. We’ll then take you securely back to the accredited organisation you started on.

Enabling a joint account for data sharing      

Before you can share data from a joint account, you need to enable it and your other account holder must approve. To do so:

1. Go to Settings, Manage data sharing then Outgoing data and select Joint account sharing preferences. Choose the joint account you want to share and enable sharing.

2. We’ll send your other account holder a message asking them to approve or decline your request.

3. If they approve, your joint account will be enabled and you can select it from the list of accounts eligible for data sharing (see step 3 above).

View or manage sharing

You can view details or stop sharing anytime by going to Settings, and selecting Manage data sharing. If you need more help, call 13 2221.

Your privacy and security 

Accredited organisations

Organisations must adhere to high security standards to collect and use your CommBank data and only those accredited by the ACCC can participate in Open Banking.

See a list of accredited organisations

Our 100% security guarantee

We’ll never ask you to share your NetBank ID and password with a third party. Doing so breaches our T&Cs and you may not receive the benefit of our 100% security guarantee.

Learn about our 100% security guarantee

Protecting your privacy

Data that leaves CommBank is no longer managed by us. See the accredited organisation’s Consumer Data Right Policy for details on how they manage your data. To learn more about how we handle your data, see our Privacy Policy. 

Read our Privacy Policy

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Data to come

Expected availability
Account balance and details

A. Deposit, transaction, credit card and offset accounts: whether an account feature is active or available for activation 
B. Term deposits: lodgement date, maturity date, maturity amount, maturity currency, maturity instructions
C. Credit cards: additional cardholder fee, balance transfer rate  
A. 30 April 2021
B. 1 April 2021
C. 1 July 2021

Transaction details
  • Transaction description for repayment/payment transaction types won’t reflect the customer description entered when the transaction was executed
  • Home loans, personal loans and Mortgage Interest Saver accounts: merchant codes
1 July 2021
Scheduled payments

A. Scheduled payments set up by the other account holder for joint accounts
B. Scheduled payments created by frontline CBA staff on a customer’s behalf
A. 1 May 2021 
B. 1 November 2021
Direct debits
  • Home loan and personal loan repayments
  • Credit card automatic repayments
1 July 2021
Name, occupation, contact details or organisation profile and contact details
  • Preferred method of contact
  • ‘State’ for international addresses
1 May 2021