How it works in NetBank and the CommBank app

If you're an individual customer or sole trader, provide your consent on the website or app of the accredited organisation or provider you want to share your CommBank data with first. You’ll then be taken securely to CommBank so you can easily set up data sharing. Here’s a snapshot of the steps:

If you're a business customer, you'll need to set up a data sharing delegate first in Netbank or CommBiz.

Enter the mobile number you’ve registered and we’ll send you a One Time Password. We may ask you for the last 4 digits of your NetBank ID to help us identify you.

Go to your notifications in the CommBank app or check your NetBank inbox and enter the password.

If you don’t receive it, call 13 2221.

Choose the accounts you’d like to share. If a joint account is enabled for data sharing, you’ll be able to select it, otherwise you’ll need to enable it first (see below).

Review the details and confirm you'd like to share. We’ll take you securely back to the accredited organisation you started on.

Setting up data sharing delegates

Enabling a joint account for data sharing 

  • Joint accounts are already set up for data sharing and you won’t need approval from other account holders to share with accredited organisations and providers (unless you or any other account holder disabled your account for data sharing).

    You can change your data sharing preferences or stop sharing at any time. If you choose to disable your account, you and all other account holders will need to approve and re-enable it for data sharing.

    To enable data sharing:

    1. Go to Settings, Manage data sharing then Outgoing data and select Joint account sharing preferences. Choose the joint account you want to share and enable sharing
    2. We’ll send your other joint account holder a message asking them to approve or decline your request
    3. If they approve, your joint account will be enabled and you can select it from the list of accounts eligible for data sharing

Who can share data and what accounts are available?

  • To be eligible for data sharing, individuals or sole traders must:

    To be eligible for data sharing, businesses must:  

  • If you’re eligible, you can now share some of your customer details, account information and transaction history for these CommBank accounts:

    • Credit cards
    • Deposit and transaction accounts
    • Offset accounts
    • Home loans and personal loans
    • Overdrafts
    • Lines of credit 
    • Business and asset finance
    • Foreign currency accounts

View or manage data sharing

  • You can view details or stop sharing anytime by going to Settings, and selecting Manage data sharing

    To request your data sharing records under the Consumer Data Right, call 13 2221.

Your privacy and security

  • Sharing with accredited organisations and providers

    Organisations accredited by the Australian Competition and Consumer Commission can collect and use your data with your consent. You can also consent to share your CommBank data with providers who will collect it from an accredited organisation. Accredited organisations must adhere to high security standards. CommBank is an accredited organisation.

    See a list of accredited organisations

  • Our 100% security guarantee

    We’ll never ask you to share your NetBank ID and password with a third party. Doing so breaches our T&Cs and you may not receive the benefit of our 100% security guarantee.

    Learn about our 100% security guarantee

  • Protecting your privacy

    Data that leaves CommBank is no longer managed by us. See the accredited organisation’s Consumer Data Right Policy for details on how they manage your data. To learn more about how we handle your data, see our Privacy Policy.

More data sharing capabilities available soon