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Banking / Open Banking / Share your CommBank data with accredited organisations

How it works in NetBank and the CommBank app

If you're an individual customer or sole trader, provide your consent on the website or app of the accredited organisation or provider you want to share your CommBank data with first. You’ll then be taken securely to CommBank so you can easily set up data sharing. Here’s a snapshot of the steps:

If you're a business customer, you'll need to set up a data sharing delegate first in Netbank or CommBiz.

App screen: "Enter your mobile number"

Enter the mobile number you’ve registered and we’ll send you a One Time Password. We may ask you for the last 4 digits of your NetBank ID to help us identify you.

App screen: "Enter one time password"

Go to your notifications in the CommBank app or check your NetBank inbox and enter the password.

If you don’t receive it, call 13 2221.

App screen: "Which accounts would you like to share?"

Choose the accounts you’d like to share. If a joint account is enabled for data sharing, you’ll be able to select it, otherwise you’ll need to enable it first (see below).

App screen: "Access your data"

Review the details and confirm you'd like to share. We’ll take you securely back to the accredited organisation you started on.

How it works in CommBiz

If you’re using CommBiz, you can find out how it works in CommBiz.

Setting up data sharing delegates

Enabling a joint account for data sharing 

  • Joint accounts are already set up for data sharing and you won’t need approval from other account holders to share with accredited organisations and providers (unless you or any other account holder disabled your account for data sharing).

    You can change your data sharing preferences or stop sharing at any time. If you choose to disable your account, you and all other account holders will need to approve and re-enable it for data sharing.

    To enable data sharing:

    1. Go to Settings, Manage data sharing, Open Banking data sharing then Joint account sharing preferences. Choose the joint account you want to share and enable sharing
    2. We’ll send your other joint account holder a message asking them to approve or decline your request
    3. If they approve, your joint account will be enabled and you can select it from the list of accounts eligible for data sharing

Who can share data and what accounts are available?

  • To be eligible for data sharing, individuals or sole traders must:

    To be eligible for data sharing, businesses must:  

    If you’re having trouble data sharing, call 13 2221. 

  • If you’re eligible, you can now share some of your customer details, account information and transaction history for these CommBank accounts:

    • Credit cards
    • Deposit and transaction accounts
    • Offset accounts
    • Home loans and personal loans
    • Overdrafts
    • Lines of credit 
    • Business and asset finance*
    • Foreign currency accounts
    • Margin loans and investment loans
    • Trust accounts

View or manage data sharing

  • You can view details or stop sharing any time by going to Settings, Manage data sharing then Open Banking data sharing. 

    To request your data sharing records under the Consumer Data Right, call 13 2221.

Your privacy and security

  • Sharing with accredited organisations and providers

    Organisations accredited by the Australian Competition and Consumer Commission can collect and use your data with your consent. You can also consent to share your CommBank data with providers who will collect it from an accredited organisation. Accredited organisations must adhere to high security standards. CommBank is an accredited organisation.

    See a list of accredited organisations

  • Protecting your privacy

    Data that leaves CommBank is no longer managed by us. See the accredited organisation’s Consumer Data Right Policy for details on how they manage your data. To learn more about how we handle your data, see our Privacy Policy.

Data sharing capabilities on the way

Data Sharing issue for some customers on CommBiz – Individuals, Trading Entities & Sole Traders

We’re working to enable data sharing in CommBiz for some customers who are Individuals, Sole Traders and/or Trading Entities.

What’s happening?

  • Currently, customers who are individuals, sole traders or trading entities using CommBiz are unable to share CDR data.
  • While we work on a fix for this issue, there are some interim options available to enable CDR data sharing. These options are voluntary for impacted customers.

What can I do before a fix is implemented?

  • If you’re impacted by this issue, you may be able to share your accounts via NetBank. For example, this option may be available where an individual, sole trader or trading entity is the sole account holder. 

* Keep in mind that Corporate Credit Cards, Asset Finance accounts and Cash Deposit accounts are not available on NetBank and are unable to be shared.

If you don’t have NetBank and would like to register you can do this online. Register with NetBank  

Data sharing unavailable for accounts under certain role types

What’s happening?

We’re working to enable Open Banking data sharing in NetBank and CommBiz for some customers with accounts under certain roles.

  • Certain accounts that are jointly held by multiple customers (co-holders) are unavailable for data sharing in NetBank and CommBiz. For example, if you share an account that is co-held by a mix of individuals and businesses, such as a trust and a company, data sharing is currently unavailable in NetBank and CommBiz. This issue does not impact accounts where the co-holders are all individuals in the NetBank channel.
  • Accounts that are set up in certain arrangements, such as a controlled money arrangement, cannot be shared via Open Banking in NetBank and CommBiz.
  • The Market Rate Loan Facility is also unable to be shared via Open Banking in NetBank and CommBiz.

We're here to help

  • If you’re having trouble data sharing for NetBank, call us on 13 2221 from 8am to 8pm. For CommBiz customers, you can call us any time on 13 2339 or 13 1998. Mention ‘Open Banking data sharing’ so we can connect you with the right support.