Help & support
Provide your consent in the CommBank app. We’ll take you securely to your other bank to easily set up data sharing. Here’s a snapshot of the steps:
Tap on Accounts then See your accounts from some other banks
Choose the bank you want to see in the CommBank app and give your consent
We’ll connect you to the other bank to choose your accounts and confirm you'd like to share your data with us
You’ll see your other bank accounts in the CommBank app
To be eligible for data sharing, you must:
NAB and Westpac are available for data sharing right now. More banks will be available in the future.
Data sharing will only be available to some of our customers to start with. If you can see the offer when you log on to NetBank or the CommBank app, you’re one of those who can start data sharing now. We’re working hard to make it available to all our customers, so stay tuned.
You can view details or stop sharing anytime by going to Settings, and selecting Manage data sharing. If you need more help, call 13 2221.
Need access to your data sharing records? Request to access data sharing records under the Consumer Data Right (PDF).
Only organisations accredited by the Australian Competition and Consumer Commission can collect and use your data. These organisations must adhere to high security standards. CommBank is an accredited data recipient.
With your consent, we'll collect and use your data so you can see your accounts from other banks in the CommBank app. We won't use it for any other purpose.
If you stop sharing or your consent expires, we'll delete this data unless we're legally obliged to keep it.
Learn more about how we handle and delete the data you share in our Consumer Data Right policy (PDF).
