Safe Custody

Safe Custody envelope

If you have important documents – like a Will or Power of Attorney – you don’t want to leave lying around the house, our Safe Custody envelopes let you store these documents safely and securely at one of our branches.

You can access your documents at any time during bank hours.

Safe Custody box

If you have jewellery or other small valuables you want to store safely and securely, storing them in a Safe Custody box can give you peace of mind.

How much does it cost?

The annual fee for keeping your items in Safe Custody envelopes and/or boxes depends on their size:

  • Standard envelope supplied by the Bank - $55 p.a.* per lodgement
  • Non-standard envelopes - $110 p.a.* per lodgement
  • Safe Custody box  - $110 p.a.* per lodgement

You’ll need to supply your own non-standard envelope and/or secure box with lock.

To access your items:

  • You’ll get free access once a calendar month ($5.45* for each additional access).

Where to find a Safe Custody service

  • Most of our branches offer a Safe Custody service, but space is limited
  • To find out which branches in your area offer a Safe Custody service and their availability, please contact us
  • You’ll generally need to book an appointment to open a new Safe Custody facility. You can book an appointment in person at your preferred branch.

You can find out more about our Safe Custody service in our Safe Custody Terms and Conditions, or by visiting your local branch.

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Safe Deposit Safe (Vault)

If you have larger items you want to store outside of your home safely and securely, you can store them in one of our Safe Deposit Safes (also called ‘Vaults’).

You’ll find Safe Deposit Safes (Vaults) in 21 secure locations around Australia.

The Safe Deposit Safe sizes range from 5x13x45 (2,925cm3) to 100x58x54cm (313,200cm3). Each branch will have a mix of different size options available. 

How much does it cost?

Since the available sizes of Safe Deposit Safes (Vaults) differ by branch, prices also vary by branch.

To access your items:

  • You’ll get free access once a calendar month ($12* for each additional access); or
  • You’ll get unlimited access for $140 p.a.* per lodgement 

Where to find a Safe Deposit Safe (Vault) service

  • You’ll generally need to book an appointment to open a new Safe Deposit Safe (Vault) facility. You can book an appointment in person at your preferred branch
  • To confirm availability, you can visit one of the branches below or contact us

Getting started

Before you visit your branch to open a new Safe Custody or Safe Deposit Safe (Vault) facility, you’ll need to bring:

  • For existing CommBank customers: One form of photo ID (e.g. Driver's licence, passport, etc.)
  • For new customers: Accepted ID check documents
  • The packet you want to use for any non-standard envelope sizes
  • The box and personal lock you want to use.

You’ll find Safe Deposit Safes (Vaults) at these branches:

Safe Deposit Safe Locations as at: 01/03/2020

Branch location
  • 48 Martin Place, Sydney, 2000
  • 120 Pitt Street, Sydney, 2000
  • 691-693 George St Haymarket, 2000
  • 197 Oxford Street Bondi Junction, 2022
  • 210 Burwood Road, Burwood, 2134
  • 431- 439 Sussex Street Chinatown, 2000
  • Shop 2, 64 The Corso Manly 2095
  • 116 Miller Street North Sydney 2060
  • 443 Victoria Ave Chatswood 2067
  • 235 Church Street Parramatta 2150
  • 136 Parry Street, Shop 11, Marketown Shopping Centre Newcastle West 2302
  • 141 - 145 Crown Street Wollongong 2500
  • 385 Bourke Street, Melbourne
  • 96-102 Malop Street Geelong 3220
  • King George Square, 79 Adelaide Street Brisbane 4000
  • 462 Ruthven Street Toowooba 4350
  • 96 King William Street Adelaide 5000
  • 95 William Street Perth 6000
  • 3 Queen Street Fremantle 6160
  • 187 London Circuit, Canberra 2600
  • 81-87 Elizabeth Street Hobart 7000

* Good and services tax (GST) is levied on fees received by the Bank for a taxable supply. The Bank passes this GST on to you. An asterisk (*) against an item shows the supply is taxable and we’re passing on the GST to you as part of the fee. You can find out more about our Safe Deposit Safe (Vault) service in our Safe Deposit Safe Terms and Conditions or by visiting your local branch.

Things you should know

  • Documents should only be stored in the Safe Custody envelope packets – all other items need to be stored in boxes or Vaults
  • Cash shouldn’t be stored (this excludes Commemorative coins, and precious metals e.g. gold bullion)
  • Liquids shouldn’t be stored
  • Illegal or Illicit items shouldn’t be stored – this includes collectors’ guns, knives and drugs
  • Dangerous or flammable items shouldn’t be stored
  • Guests/visitors shouldn’t enter the secure area with you when you’re accessing your facility, unless they’re children under 18.
  • Your first annual fee is due upfront. Payment can be made by cash or direct debit.
  • Your next annual fee(s) can be paid by either AFT, invoice (BPAY), or in person at any branch.