If you have important documents – like a Will or Power of Attorney – you don’t want to leave lying around the house, our Safe Custody envelopes let you store these documents safely and securely at one of our branches.
You can access your documents at any time during bank hours.
How much does it cost?
The annual fee for keeping your items in Safe Custody envelopes is as follows:
Standard envelope supplied by the Bank - $88 p.a.* per lodgement
Your first annual fee is due upfront. Payment can be made by cash or direct debit.
Future annual fee(s) can be paid by either Automatic Funds Transfer (AFT), invoice (BPAY), or in person at any branch.
You get unlimited free access to your items during the opening hours of the branch where we keep your packet for Safe Custody.
Where to find a Safe Custody service
Most of our branches offer a Safe Custody service, but space is limited
To find out which branches in your area offer a Safe Custody service and their availability, please contact us
You’ll generally need to book an appointment to open a new Safe Custody facility. You can book an appointment in person at your preferred branch.
* Good and services tax (GST) is levied on fees received by the Bank for a taxable supply. The Bank passes this GST on to you. An asterisk (*) against an item shows the supply is taxable and we’re passing on the GST to you as part of the fee
Documents should only be stored in Safe Custody envelopes. All other items need to be stored in Vault
Cash shouldn’t be stored (this excludes Commemorative coins, and precious metals e.g. gold bullion)
Liquids shouldn’t be stored
Illegal or Illicit items shouldn’t be stored – this includes collectors’ guns, knives and drugs
Dangerous or flammable items shouldn’t be stored
Guests/visitors shouldn’t enter the secure area with you when you’re accessing your facility, unless they’re children under 18.
Non-standard envelopes and Safe Custody boxes are no longer available for sale. Customers who currently hold these facilities will be charged based on applicable fees. Non-standard envelopes and items (sealed) $198 p.a.* per lodgement and Safe Custody box $198 p.a.* per lodgement.