Help & support
Safe Custody Vaults let you store your important documents and valuables – such as jewellery, bullion, heirlooms and data storage devices – safely and securely, outside of your home.
You’ll find Safe Custody Vaults at the branches listed below. Each of these branches have different vault sizes available.
To find what's available, visit a branch from the list below:
At CommBank, we’re always trying to find ways to make things simpler for our customers. This includes how we communicate important information about our products. Having a single set of Terms and Conditions for our Safe Custody Packets and Safe Custody Vaults means you can find everything you need to know about our Safe Custody facilities in the one place.
The main changes to the Terms and Conditions are listed below:.
If you are not happy with any changes and do not wish to accept them, please visit the branch where your facility is located and close your facility.
The latest version of the Terms and Conditions were issued on 14 August 2023 and apply to all customers who open a Safe Custody Facility on or after 14 August 2023.
For customers who opened their Safe Custody Facility before 14 August 2023, the new Terms and Conditions will come into effect from 13 September 2023.