Safe Custody

Safe Custody envelope

If you have important documents – like a Will or Power of Attorney – you don’t want to leave lying around the house, our Safe Custody envelopes let you store these documents safely and securely at one of our branches.

You can access your documents at any time during bank hours.

Safe Custody box

If you have jewellery or other small valuables you want to store safely and securely, storing them in a Safe Custody box can help give you peace of mind.

How much does it cost?

The annual fee for keeping your items in Safe Custody envelopes and/or boxes is as follows:

  • Standard envelope supplied by the Bank - $88 p.a.* per lodgement
  • Non-standard envelopes - $198 p.a.* per lodgement
  • Safe Custody box  - $198 p.a.* per lodgement

Your first annual fee is due upfront. Payment can be made by cash or direct debit.

Future annual fee(s) can be paid by either Automatic Funds Transfer (AFT), invoice (BPAY), or in person at any branch. 

You’ll need to supply your own non-standard envelope and/or secure box with lock. As space is limited, branches will be able to advise on the size restrictions specific to their location.

Accessing your items:

  • You get unlimited free access to your items during the opening hours of the branch where we keep your sealed envelope, packet or box for Safe Custody.

Where to find a Safe Custody service

  • Most of our branches offer a Safe Custody service, but space is limited
  • To find out which branches in your area offer a Safe Custody service and their availability, please contact us
  • You’ll generally need to book an appointment to open a new Safe Custody facility. You can book an appointment in person at your preferred branch.

You can find out more about our Safe Custody service in our Safe Custody Terms and Conditions, or by visiting your local branch.

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Safe Deposit Safe (Vault)

If you have larger items you want to store outside of your home safely and securely, you can store them in one of our Safe Deposit Safes (also called ‘Vaults’).

You’ll find Safe Deposit Safes (Vaults) in 21 secure locations around Australia.

The Safe Deposit Safe sizes range from 5x13x45cm (2,925cm3) to 100x58x54cm (313,200cm3). Each branch will have a mix of different size options available. 

How much does it cost?

Establishment fee:

  • $60* for each new facility established

The annual fee for keeping your items in a Safe Deposit Safe depends on the size of the safe you choose:

  •  There are a range of sizes starting from $231 p.a.* up to $1,573 p.a.*, although each location only carries certain sizes. Each location can advise what they have available.

Your first annual fee is due upfront. Payment can be made by cash or direct debit.

Future annual fee(s) can be paid by either Automatic Funds Transfer (AFT), invoice (BPAY), or in person at any branch. 

 

Accessing your items:

  • You get unlimited free access to your items during the opening hours of the branch where your safe is located.  

Where to find a Safe Deposit Safe (Vault) service

  • See the list of branches below
  • You’ll generally need to book an appointment to open a new Safe Deposit Safe (Vault) facility. You can book an appointment in person at your preferred branch
  • To confirm availability, you can visit one of the branches below or contact us

Getting started

Before you visit your branch to open a new Safe Custody or Safe Deposit Safe (Vault) facility, you’ll need to bring:

  • For existing CommBank customers: One form of photo ID (e.g. Driver's licence, passport, etc.)
  • For new customers: Accepted ID check documents
  • The packet you want to use for any non-standard envelope sizes
  • The box and personal lock you want to use.

You’ll find Safe Deposit Safes (Vaults) at these branches:

Safe Deposit Safe Locations as at: 01/11/2020

State
Branch location
NSW
  • 48 Martin Place, Sydney, 2000
  • 120 Pitt Street, Sydney, 2000
  • 691-693 George St Haymarket, 2000
  • 197 Oxford Street Bondi Junction, 2022
  • 210 Burwood Road, Burwood, 2134
  • 431- 439 Sussex Street Chinatown, 2000
  • Shop 2, 64 The Corso Manly 2095
  • 116 Miller Street North Sydney 2060
  • 443 Victoria Ave Chatswood 2067
  • 235 Church Street Parramatta 2150
  • 141 - 145 Crown Street Wollongong 2500
  • Shop 11, 136 Parry Street, Newcastle 2302
 
VIC
  • 385 Bourke Street, Melbourne
  • 96-102 Malop Street Geelong 3220
QLD
  • King George Square, 79 Adelaide Street Brisbane 4000
  • 462 Ruthven Street Toowooba 4350
SA
  • 96 King William Street Adelaide 5000
WA
  • 95 William Street Perth 6000
  • 3 Queen Street Fremantle 6160
ACT
  • 185 City Walk, Canberra 2600
TAS
  • 81-87 Elizabeth Street Hobart 7000

You can find out more about our Safe Deposit Safe (Vault) service in our Safe Deposit Safe Terms and Conditions or by visiting your local branch.

Things you should know

  • * Good and services tax (GST) is levied on fees received by the Bank for a taxable supply. The Bank passes this GST on to you. An asterisk (*) against an item shows the supply is taxable and we’re passing on the GST to you as part of the fee.
  • Documents should only be stored in the Safe Custody envelopes – all other items need to be stored in boxes or Vaults
  • Cash shouldn’t be stored (this excludes Commemorative coins, and precious metals e.g. gold bullion)
  • Liquids shouldn’t be stored
  • Illegal or Illicit items shouldn’t be stored – this includes collectors’ guns, knives and drugs
  • Dangerous or flammable items shouldn’t be stored
  • Guests/visitors shouldn’t enter the secure area with you when you’re accessing your facility, unless they’re children under 18.