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We examine how decision-makers seek to differentiate their firms from the competition and the strategies they use to develop new business and influence client choice.
Delivering better client experiences
The most innovative firms tend to be responding to technology, people and operating factors to drive greater efficiencies and productivity and to deliver better client experiences.
Technology drives need for new skills
Decision-makers at accounting firms expect that technology will increase their need for specialist staff.
Greater focus on internal skills development
Accounting firms offer their staff training and developments opportunities with a larger focus in internally focused programs.
Reskilling to adapt to evolving client needs
Technology allows staff to focus on client service and increase their need for specialist staff.
Legal firms offer a diverse range of training programs
Legal firms offer their staff a wider range of programs from their training and development budgets.
CommBank Legal Market Pulse
Our team finds what successful firms have in common and how innovation has helped grow their earnings.
Business conditions continue to improve
We take a look at how firms are responding to changing client demand, plus the perennial problem of staff recruitment and retention.
Innovators lead the way
Our team finds what successful firms have in common and how innovation has helped grow their earnings.
Firms seize the initiative
The legal market is evolving rapidly, driven by growing competition and narrowing margins.
Legal services company Maddocks is committed to establishing its own culture of innovation.
Sam Nickless, a partner at law firm Gilbert + Tobin, says there is no excuse for not trying new ideas.
Technology adoption and diversification made 2017 a landmark year for the industry.
The publications on this page are published solely for information purposes. As they have been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. Any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of each publications compilation, but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made. Commonwealth Bank of Australia ABN 48 123 123 124.
