Examining how the legal industry performed amid the coronavirus pandemic, how firms have adapted to the disruption and what changes are likely to become permanent.
Accounting firms and the coronavirus
Examining how the industry entered the Coronavirus lockdown, adapted as things evolved and what it is doing to prepare for the future.
Confidence remains high
We examine how decision-makers seek to differentiate their firms from the competition and the strategies they use to develop new business and influence client choice.
Delivering better client experiences
The most innovative firms tend to be responding to technology, people and operating factors to drive greater efficiencies and productivity and to deliver better client experiences.
Technology drives need for new skills
Decision-makers at accounting firms expect that technology will increase their need for specialist staff.
Greater focus on internal skills development
Accounting firms offer their staff training and developments opportunities with a larger focus in internally focused programs.
Reskilling to adapt to evolving client needs
Technology allows staff to focus on client service and increase their need for specialist staff.
Legal firms offer a diverse range of training programs
Legal firms offer their staff a wider range of programs from their training and development budgets.
CommBank Legal Market Pulse
Our team finds what successful firms have in common and how innovation has helped grow their earnings.
Legal services company Maddocks is committed to establishing its own culture of innovation.
Sam Nickless, a partner at law firm Gilbert + Tobin, says there is no excuse for not trying new ideas.
Technology adoption and diversification made 2017 a landmark year for the industry.
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