Help & support
To start setting up your practice:
You can pair your terminal with your practice on Smart Health Hub.
Check that your business and practice details are correct.
Need to make an update? Call 1800 222 484
Add providers
Once new providers have been verified, they will show as Active and Medicare claims can be processed. Private Health Insurance fund claiming can take up to 72 hours to be approved by the health funds.
Make sure you're setting up your terminal close to a computer that's logged on to the Smart Health Hub. This makes it easier to enter pairing codes on the terminal.
If you have more than one terminal, repeat this process to pair each to your account.
This is a global messaging service to notify customers of:
If you have, for example, two Smart Health terminals but can only see one Terminal ID on the Terminal page, please contact the Smart Health help desk on 1800 222 484 between 8am-8pm (Syd/Melb time), Monday to Friday.
If you've recently added a new provider, you'll need to wait up to 72 hours for the registration to be listed as "Active" before making a claim.
If "Error code:400" occurs after 72 hours after registering a new provider, please contact the Smart Health help desk on 1800 222 484 between 8am-8pm (Syd/Melb time), Monday to Friday.
Learn how to track and reconcile claims and payments with our Smart Health Hub user guide.
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As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. View our CommBank Smart Health Terms and Conditions (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.