Get started with the Smart Health terminal

1. Log on to Smart Health Hub using the email address you registered with and temporary password received in your welcome email
   
2. Follow the steps to update your password (temporary passwords expire after 28 days)
3. Review and accept the terms and conditions

Log on to Smart Health Hub

1. On the Smart Health Hub homepage, select Practices
2. Select Providers
3. Select Add New Provider, then search for a provider by entering their Medicare Provider Number. Select the relevant providers (this will pre-load some details)
4. If you can't find the provider, add them by selecting Add Provider Manually
5. Upload a copy of each provider's confirmation of registration for their practice and modality
   
   Note: Acceptable documents include Medicare Australia Provider Letter/HPOS Printout or Medibank Private Provider Letter. For remedial massage, acupuncture, and myotherapy providers, you'll need to provide an Association Certificate and Medibank Private Provider Letter. For GP Medicare only providers, no documents are required.
6. Select Save Provider Details

Once new providers have been verified, they will show as Active and Medicare claims can be processed. Private Health Insurance fund claiming can take up to 72 hours to be approved by the health funds.