What you need to know

  • While you wait for your Smart Health terminal to arrive

    To start setting up your practice:

    • Review your details in the Smart Health Hub 
    • Add providers (note: approval with health funds can take up to 72 hours)

     

     

  • Once your Smart Health terminal arrives

    You can pair your terminal with your practice on Smart Health Hub.

Log on

    1. Log on to Smart Health Hub using the email address you registered with and temporary password received in your welcome email
    2. Follow the steps to update your password (temporary passwords expire after 28 days)
    3. Review and accept the terms and conditions

    Log on to Smart Health Hub

Review your details

Check that your business and practice details are correct.

Need to make an update? Call 1800 222 484

Business details

  1. On the Smart Health Hub homepage, select Business
  2. Select Business Details
  3. Review your details

Practice details

  1. On the Smart Health Hub homepage, select Practices
  2. Select the relevant practice
  3. Review your details

Add providers

    1. On the Smart Health Hub homepage, select Practices
    2. Select Providers
    3. Select Add New Provider, then search for a provider by entering their Medicare Provider Number. Select the relevant providers (this will pre-load some details)
    4. If you can't find the provider, add them by selecting Add Provider Manually
    5. Upload a copy of each provider's confirmation of registration for their practice and modality

      Note: Acceptable documents include Medicare Australia Provider Letter/HPOS Printout or Medibank Private Provider Letter. For remedial massage, acupuncture, and myotherapy providers, you'll need to provide an Association Certificate and Medibank Private Provider Letter. For GP Medicare only providers, no documents are required.
    6. Select Save Provider Details

    Once new providers have been verified, they will show as Active and Medicare claims can be processed. Private Health Insurance fund claiming can take up to 72 hours to be approved by the health funds.

Frequently asked questions

This is a global messaging service to notify customers of:

  • System outages or upgrades, or
  • Enhancements or additions to the platform (e.g., when new health funds become available for claiming).

If you have, for example, two Smart Health terminals but can only see one Terminal ID on the Terminal page, please contact the Smart Health help desk on 1800 222 484 between 8am-8pm (Syd/Melb time), Monday to Friday.

Call Smart Health Help Desk

If you've recently added a new provider, you'll need to wait up to 72 hours for the registration to be listed as "Active" before making a claim.

If "Error code:400" occurs after 72 hours after registering a new provider, please contact the Smart Health help desk on 1800 222 484 between 8am-8pm (Syd/Melb time), Monday to Friday.

Call Smart Health Help Desk

Ready for more?

Learn how to track and reconcile claims and payments with our Smart Health Hub user guide.

View user guide

Things you should know