Our latest software release for Essential Lite includes the new feature of supporting a secured Wi-Fi1 connection. To check if you have this feature available now, please follow the ‘How to connect and configure Wi-Fi’ section on the Quick Reference Guide. If it isn’t available and you want to activate it, contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Wi-Fi1 enabled.
Fraud is on the rise, and can happen to any business that accepts payments. Learn the steps that you and your employees can take to help protect your business from merchant fraud.
Within your welcome kit bag you've been provided with Manual Vouchers to process transactions when your terminal is offline. You can order more Manual Vouchers at the stationery store.
You should use a Manual Voucher if:
A range of videos that help you get the most out of your Smart terminal.
A range of videos that help you get the most out of your Albert terminal.
Terms and conditions that all new merchant customers receive when they open a merchant facility.
View Merchant Agreement issued 11 October 2021 (PDF)
Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.
Download Change of bank account details form
Download Refund limit change request form
Send completed form to:
Fax: 1300 309 194, or
Email: merchantmaintenance@cba.com.au
Overseas? Call +61 2 9009 0593.
You can also locate your local Business Banker
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.
1 Connectivity to a secured Wi-Fi network is supported subject to network coverage and compatible areas.
