Help & support
Find solutions to common problems
For more troubleshooting, follow the user guide for your terminal.
Need to speak to someone? Contact us.
Download our step-by-step instructions to set up and use your terminal
New features
New feature: Cloud POS
Cloud POS is now supported on Essential Plus. To learn more about this feature, refer to the ‘How to switch from Standalone to Cloud mode’ or ‘How to switch from In-store to Cloud mode’ section on the User Guide (PDF). If you require this feature, please contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Cloud POS enabled.
How to use your eCommerce platform
For further support, visit Simplify or call 1800 571 971.
For further support, visit our BPOINT FAQs or call 1300 766 031.
For CommWeb Helpdesk, call 1800 882 888.
For general BigCommerce support, visit BigCommerce Support.
For support on BigCommerce CommWeb MPGS, visit our user guide.
To switch from BigCommerce CommWeb MIGS to MPGS, call 1300 096 392.
Customise your payment solutions with easy integration
Develop an app for our App Marketplace on the Smart terminal.
Build payments into an app or website.
Choose from hosted checkout, hosted session, direct payment, batch options or a combination.
Get direct, fast payments to a business account.
Important information about your merchant facility
Terms and conditions that all new merchant customers receive when they open a merchant facility.
Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.
Contact us
Find the right help or contact us through the app for a fast response. Overseas? Call +61 2 9009 0593.
Existing merchant support
We're available 24/7. To ensure we can help you as quickly as possible, have the following information ready:
Application enquiries
Looking for an update, or need to discuss your application?
We're available 24/7.
View and manage your merchant products in NetBank, with access to your notifications, statements and support.
Was the information on this page useful?
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.
1 Dual SIM available for new installs and replacements from 13 December 2021.
2 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.
