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Support for communities impacted by a disaster

Affected by significant weather?

CommBank's Emergency Assistance is available to customers and businesses affected by bushfires, floods, storms and other disasters. We can provide customised financial assistance such as loan restructuring and waiving of selected fees and charges.

Emergency Assistance

Prepare

Get in the know

Understand the types of natural disasters that might affect your area
Save the Bureau of Meteorology (BOM) site and download your State’s Emergency Alert app
Know how to identify and manage your stress
Identify your key contacts
Complete the Community Connector Card so you know where to get information in an emergency and grow your community

Get organised

Complete the Readiness Wheel

Make a plan

Identify evacuation routes and safe locations
Prepare an emergency kit with essential supplies

Respond

Immediate actions:

Follow official instructions and evacuation orders
Prioritise the safety of yourself and your loved ones
Keep up to date with your State’s emergency warnings and alerts

CommBank customer support:

Recover

Assessing damage

Document any damage to your property and belongings – take photos where you can
Contact your insurance provider to start claims processes. If you have insurance with Hollard, you can make a claim online

Financial relief and assistance

Access the Financial Support Hub to find out how we can help
Access the Benefits Finders to see what government or community support you’re eligible for. You can also review the MyGov website or call 180 22 66

Rebuilding and Moving Forward

Ask Izzy to find help in your area
Replace lost or damaged documents
Make a plan

Wellbeing and Mental Health

Contact 1300 360 793 to access mental health support
Complete the Beyond Blue Wellbeing Action Tool
Stay connected with loved ones and support networks

Helpful resources

There may be a number of support options available to help you recover from the impacts of a natural disaster. Check out your insurance cover, explore support provided by government agencies or get in touch with us.

Insurance

Home insurance offers protection against loss or damage to your building and contents caused by natural disasters – but there are some things it doesn’t cover.

Review your policy to understand whether your cover still suits your insurance needs. This Moneysmart guide can help understand storm, flood and fire cover.

Keeping your home and appliances in good condition and well maintained can help prevent damage and unexpected costs. Be prepared with these home maintenance tips.

Review the below checklists to best prepare your:

Government agency support

Financial hardship relief

If you need help getting back on your feet financially, we can help with financial support.

Download or take a look at our checklist for recovering from a financial setback.

Discover a range of tools, tips and financial support options to help you with the everyday cost of living.

Get help

Things you should know

Any information provided is general information only and does not take into account your individual needs, objectives or financial situation.