Help & support
CommBank is supporting businesses to manage rising cost pressures and is working with More to provide exclusive offers on More's nbn™, phone and mobile plans.
More provides CommBank Business customers with a personal Connection Manager, to manage the planning and delivery of a smooth and seamless transfer.
Transferring your services to More may trigger your existing internet or phone provider to charge a cancellation fee if you're still in contract. These exit fees vary based on your provider. Often the savings achieved with this exclusive offer can significantly outweigh any cancellation fees. We recommend confirming this with your current provider prior to making the switch to avoid any surprises.
There are many types of IP phone handsets that are compatible with More’s business phone system and can be re-configured accordingly. However, most businesses take advantage of the included hardware option on a 24 month contract to simplify the connection process. If you need support, your personal Connection Manager can help.
nbn® stands for National Broadband Network. It is the service in which the majority of Australians use to access the internet from their homes and businesses.
The nbn® rollout is largely complete, so most addresses in Australia will have the ability to connect to the nbn® network. Simply use More's address checker to see if it's available in your area.
For nbn™, you can use an existing modem if you have one and save money, or buy a Wifi router from More when you sign up for an nbn™ plan.
If you sign up for a 24 month contract you are eligible to receive an included nbn™ modem.2
We understand that circumstances can change in your business (e.g. Covid impacts over the last 2 years), which is why we offer a number of flexible options to understand your usual business performance, including the consideration of one year financial statements. Speak to a Home Lending Specialist to confirm how this may impact your application.
1 Offer of 30% off a More business nbn® plan, SIM-only mobile plan, mobile broadband plan and/or business phone plan for 12 months is for customers who sign up to either a 24-month contract or month-month contract option by 7 June 2024 and use a CommBank Debit or Credit card as their online bill payment method. Offer does not apply to other More services, including Business Ethernet, Enterprise Ethernet NBN or Business Fibre 1000. Offer cannot be used in conjunction with any other offers or discounts. 12 months is a promotional period commencing on the day your eligible service is activated. For any services added before 5/08/23, each product category (nbn®, mobile, business phone, and mobile broadband) has a separate promotional period which commenced from the day that the first service within a product category was activated. For services added from 5/08/23, the promotional period commences for each individual service separately when each individual service is activated. After this, the cost of your plan will revert to the Recommended Retail Price (RRP) current at that time. You must continue to have your CommBank credit or debit card registered as the online bill payment method on your account. If you change your online bill payment method to a non-CommBank card, you will forfeit all discounts available with this offer. Access to the offer will be revoked with effect from the following month, with the cost of your plan reverting to the RRP current at that time. The RRP of More plans are subject to change in accordance with More’s terms of service. If you take up this offer on a month-to-month contract, you are free to cancel at any time without charges, but cancelling your service within the 12 month promotional period will forfeit any remaining months discounted at 30% off. Offer applies to monthly plan fees only and does not apply to any hardware charges not included in the plan, hardware installation charges, nbn® New Development Fee or New Copper Pair charges or any fees for services or usage outside of plan inclusions.
2 If you take up a 24-month business nbn® plan or business phone plan, you will receive a modem and/or handset(s) (as applicable) at no additional cost if you maintain your service for the full 24 month contract period. Supplied hardware is subject to change, see the More website for current information. If you cancel your service before the end of your 24 month contract, you will incur a $220 (inc. GST) early termination fee. Additionally, you will be charged a hardware non-return fee if supplied hardware is not returned to More within 30 days of early service cancellation. More will provide you with a summary of the fees and charges payable by you at the time of cancelation and information on how, where and by what method to return the hardware.
3 If you sign up, More will be your service provider for your business nbn®, business mobile and/or business phone and will handle all technical enquiries, support, complaints and servicing. The provision of your service(s) will be subject to More’s standard terms of service and policies, which are available on the More Website. CommBank reserves the right to remove this offer at any time.
4 Subject to More’s Fair Use Policy available on the More website.
CommBank has an ownership interest in More. More and CommBank have entered into a strategic alliance agreement. You should read More’s customer policies before making any decision about their service.
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