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Simple tips to help protect and limit the impact of fraud on your business.
Fraud can happen to any business that accepts debit and credit card payments, and can have a significant financial and reputational impact on your business.
You and your employees could be considered the first line of defence to detect fraudulent activity – so here’s some information to help protect your business and limit the impact of fraud.
If you're a CommBank customer and need immediate support, call us anytime:
Help your employees identify and prevent fraud before a sale is made.
Help your employees identify and prevent fraud.
Educate your staff
Know the risk of certain transactions.
Explore transaction risk
Reduce risks on transactions where a card isn’t present.
Learn about online payment safety
Check a card’s authenticity before transacting.
Learn about EFTPOS security
Once a purchase has been made, here’s what to look out for.
Know how to spot a suspicious refund.
Learn about refund fraud
Minimise losses from fraudulent and unauthorised payments.
Learn about chargebacks
Best practices to protect your business from fraud.
Simple ways to protect your business and your customers.
Protect customer information
Set limits and rules to stay in control of your transactions.
Learn about card testing
Know when a terminal is fake or has been tampered with.
Learn about EFTPOS skimming
Learn about scams that target businesses
Learn more about scams
As a merchant, it’s your responsibility to verify a cardholder is genuine and to validate all cards presented. Your responsibilities are further defined in the Merchant Agreement Terms and Conditions.
Here's a quick summary of the key measures you should take to help protect your business against fraud. You must:
The AusPayNet Fraud Mitigation Framework applies to anyone accepting card not present (CNP) online sales.
It sets an industry standard to reduce CNP fraud.
Merchant support & FAQs
Message us in the CommBank app
Call 1800 730 554
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