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What you'll need

  • Administrator user permissions

Closed accounts & corporate credit cards

  • If you disable or remove a closed account from your CommBiz service, you won't be able to:
     
    • Access transaction history or online statements for that account
    • Re-enable or re-add the account to CommBiz later
       
    If you disable a corporate credit card or corporate card facility, you won't be able to re-enable it. If you disable either by mistake, you'll need to remove the corporate card facility, and any associated credit cards, then re-add it to CommBiz.

Good to know

Disabling an account keeps it on your service. No one can access or use it until it's re-enabled again.

Disable an account

    1. Go to Admin, then Service
    2. Select Edit at the bottom of the page
    3. Select the accounts you’d like to disable, then select Save
    4. Review the details, then select Modify or Confirm

  • To view all disabled accounts:

    1. Log on to CommBiz. Go to Admin, then select Service
    2. Select Disabled Accounts

Disable an account1

    1. Go to Admin, then the Accounts dashboard
    2. Select an active Account to be disabled
    3. At the top of the dashboard, select Disable

    A prompt will appear to confirm disabling of the account

    To view all disabled accounts:

    1. Go to Admin, then Accounts
    2. Use the Status filter to view Disabled accounts

Remove an account 

    1. Go to Admin, select Service, then Disabled Accounts
    2. Select Edit on the bottom of the page
    3. Select the accounts you’d like to remove, then select Save
    4. Review the details, then Modify or Confirm

  • To view all disabled accounts:

    1. Log on to CommBiz. Go to Admin, then select Service
    2. Select Disabled Accounts

Remove an account1

    1. Go to Admin, then the Accounts dashboard
    2. Select a disabled Account to be removed
    3. At the top of the dashboard, select Remove

    A prompt will appear to confirm removal of the account

Good to know

Disabling or removing an account or card in CommBiz won't close or cancel it.
Need to close an account or cancel a card? Call or message the Business Banking team.

Re-enable an account

    1. Go to Admin, select Maintenance Requests, then Add Accounts
    2. Select Add Accounts for the ‘Add accounts with customised authorisation rules’ option
    3. Select Re-enable account, then Next
    4. Choose the account you'd like to re-enable, then select Next

    Note: You can only re-enable one account at a time

    1. Review the details, then Modify or Confirm
    2. Keep a record of the request number, then save the Electronic Account Authority form
    3. Select tickbox to confirm that you've saved or printed the form, then select OK
    4. Sign the forms and send them to us for processing

    Note: For help completing the form, view How to complete and sign the CommBiz Account Authority form

  • To check the status of your request:

    1. Go to Admin, then select Maintenance Requests
    2. Select Maintenance Requests Status List
    3. Use the request number to find the request and check its status

Re-enable an account1

    1. Go to Admin, then the Accounts dashboard
    2. Select the disabled Account to be re-enabled
    3. At the top of the dashboard, select Enable
    4. Select Next on the Review & enable screen
    5. Review & submit the request

We're here to help

Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.  

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.