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Business / Online Banking & Digital Solutions / CommBiz / CommBiz user guides / How do I become identified on CommBiz? - CommBank

    Becoming identified on CommBiz

  • Some CommBiz permissions and functions need Users to be identified before the Administrator can give permission or access.

    Being identified on CommBiz means you’ve provided the necessary information for us to confirm your identity.

    When a User logs into CommBiz, they’ll be prompted to be identified. There are 3 ways a User can be identified on CommBiz:

    1. NetBank credentials - Users who bank with CBA and have NetBank can use their NetBank credentials to be identified online almost immediately.
    2. CommBank BSB/Account Number - Users who bank with CBA and don’t have NetBank can provide their CommBank BSB and Account Number. The Service Administrator will then need to provide the CommBiz User Identification form to the User to complete and send to us.
    3. Non-CBA customer account - Users who bank with a financial institution other than CBA will need to follow the on-screen prompts. Once they’ve done this, the Service Administrator will then need to provide the CommBiz User Identification Form to the User to complete and send to us, along with the Certified Copies Identification form.

    Until Users are identified, they will have limited access to CommBiz. Users will need to be identified by us before they can:

    • Be added as an Authoriser on an Electronic Account Authority
    • Be given the Service Delegate Permission by an Administrator
    • Access CommBiz Mobile and/or eToken

    If you notice that your details don’t match, your Administrator may be able to update this:

    • If the Date of Birth, telephone/mobile number or address is incorrect, it can be updated by the Admin. The Administrator will need to:
    1. Log on to CommBiz
    2. Go to Admin then User
    3. Click on your User name
    4. Click Edit and update the details
    5. Click Save
    • If the Full Name is incorrect, the Administrator will need to set-up a new profile with the correct details. See Managing CommBiz Users user guide
    • Note - CommBiz Authorisers/Identified users may be required to update their identification when they’re added as:
      • An Authoriser to a new account or new facility
      • Assigned Global Trade Permission on a CommBiz Service

    How do I use my NetBank credentials to identify myself online?

  • Once you’ve logged onto CommBiz, you’ll receive prompts to be identified online.

    1. You’ll need to first confirm that the name, entered by your Administrator, is your correct Full Legal Name e.g. Joseph not Joe or O’Neil not Oneil

      If your details don’t match, you’ll need to speak to your Administrator to update your details or set up a new profile or you’ll need to check the information held with the bank.
    2. If you’re an existing CommBank customer, select Yes
    3. Enter your NetBank client number and NetBank password, then select Next

    If your details match our records, you will be identified almost immediately. You’ll then be able to access CommBiz.

    Related articles:

    How to do I use my CommBank BSB/Account to be identified on CommBiz?

  • Once you’ve logged on, you’ll receive prompts to be identified online.

    1. You’ll need to first confirm that the name entered by your Administrator is your correct Full Legal Name e.g. Joseph not Joe or O’Neil not Oneil
      If your details don’t match, you’ll need to speak to your Administrator to update your details or set-up a new profile, or you’ll need to check the information held with the bank.
    2. If you’re an existing CommBank customer, select Yes
    3. If you don’t have NetBank credentials, click I don’t have NetBank
    4. You’ll then need to enter your BSB and Account number, then click Next
    5. Let your Administrator know you’ve completed this. The Administrator will need to:
      1. Log on to CommBiz
      2. Select Admin then Maintenance Request
      3. Locate your Identify User Maintenance Request
      4. Provide you with your CommBiz User Identification form
    6. Sign and return the CommBiz User Identification form so we can finalise your request
    7. You will now have limited access to CommBiz until we confirm your identity.

    Your CommBiz Administrator can check the status of the Maintenance Request by logging on to CommBiz, choosing Admin, then Maintenance Request.

    Related articles:

    I bank with a different financial institution – how do I become identified on CommBiz?

  • Once you’ve logged on, you’ll receive prompts to be identified online.

    1. You’ll need to first confirm that the name entered by your Administrator is your correct Full Legal Name e.g. Joseph not Joe or O’Neil not Oneil. Click Next

      If your details don’t match, you’ll need to speak to your Administrator to update your details or set up a new profile or you’ll need to check the information held with the bank.
    2. If you aren’t a CommBank customer, select No
    3. You’ll need to enter your residential address (not PO box) then Next
    4. You’ll need to print and complete the Certified Copies Identification form
    5. Let your Administrator know you’ve completed this. The Administrator will need to:
      1. Log on to CommBiz
      2. Click Admin then Maintenance Request
      3. Locate your Identify User Maintenance Request
      4. Provide you with your CommBiz User Identification form
    6. Sign and return the CommBiz User Identification form and return it with your Certified Copies Identification form so we can finalise your request.

    You’ll now have limited access to CommBiz until we confirm your identity.

    Your CommBiz Administrator can check the status of the Maintenance Request by logging on to CommBiz, choosing Admin, then Maintenance Request. 

    How do I update my identification when required?

    Refer to Know your Customer.

CommBiz help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view our terms and conditions.