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    Why we need to identify you

  • We need to verify the identity of our customers to meet our regulatory obligations as an Australian bank. This includes our Identification and Verification (ID&V) and Know your Customer (KYC) obligations.

    You’ll have limited access to CommBiz until we identify you. Once identified, you can:

    • Become an Authoriser on an account
    • Become a Service Delegate
    • Access CommBiz Mobile and/or eToken

    How to start the identification process

  • When an Administrator creates or updates your user profile, they can start the identification process for you. 

    The next time you log on to CommBiz, you'll be prompted to confirm your identity. There are three ways to do this:

    1. Use your NetBank logon details
    2. Use your CommBank BSB and account number
    3. Follow the steps for non-CommBank customers

    For options 2 and 3, you'll need to complete forms and return them to us.

  • If any details are wrong

    If any details are incorrect during the identification process, contact your Administrator. They’ll need to:

    1. Cancel the current request
    2. Update the details on your user profile
    3. Start the identification process again

    NetBank logon details

  • If you bank with us and use NetBank, you can use your NetBank logon details.

    When you log on to CommBiz you’ll be prompted to complete the identification process.

    1. Select Get started to proceed or Maybe later to complete the process next time you log on to CommBiz
    2. Review and select: 

      Yes if your correct full legal name is correct (e.g. Joseph not Joe or O’Neil not Oneil), then proceed to step 3 
      No if your full legal name is incorrect and contact your Administrator
    3. Select Yes when asked if you already bank with CommBank
    4. Enter your NetBank client number and password, then select Next 

    If your details match our records, we'll identify you almost immediately.

    CommBank BSB & account number

  • If you don’t use NetBank but have a CommBank account in your name, you'll need to:

    • Provide the BSB and account number
    • Complete a CommBiz User Identification form

    When you log on to CommBiz you'll be prompted to complete the identification process.

    1. Select Get started to proceed or Maybe later to complete the process next time you log on to CommBiz
    2. Review and select: 

      Yes if your correct full legal name is correct (e.g. Joseph not Joe or O’Neil not Oneil), then proceed to step 3 
      No if your full legal name is incorrect and contact your Administrator
    3. Select Yes when asked if you already bank with CommBank
    4. Enter your BSB and account number, then select Next
    5. Enter your home address, then select Next
    6. Ask your Administrator for the CommBiz User Identification form 
    7. Review, sign and return the form

    Non-CommBank customers

  • If you don’t bank with us, you’ll need to complete the:

    • CommBiz User Identification form
    • CommBank Certified Copies of Identification form

    When you log on to CommBiz you’ll be prompted to complete the identification process.

    1. Select Get started to proceed or Maybe later to complete the process next time you log on to CommBiz
    2. Review and select: 

      Yes if your correct full legal name is correct (e.g. Joseph not Joe or O’Neil not Oneil), then proceed to step 3 
      No if your full legal name is incorrect and contact your Administrator
    3. Select No when asked if you already bank with CommBank
    4. Enter your home address, then select Next
    5. Print and complete the Certified Copies of Identification form
    6. Ask your Administrator for the CommBiz User Identification form
    7. Review, sign and return the forms

How to sign forms

  • We're unable to accept DocuSign, digital, electronic or cropped signatures so you'll need to sign in full with a pen. Your signature must match your identification documents (e.g. driver licence). 

Where to send forms

Scan and email the original signed forms to bankfeed@cba.com.au or post to:

CommBiz
Reply Paid 332
Silverwater
NSW 2128

If you’re overseas, you'll need to send the original signed identification forms to:

CommBiz
PO Box 332
Silverwater
NSW 2128
Australia

To check the status of a Maintenance Request, your Administrator can log on to CommBiz, select Admin, then Maintenance Requests.

Once we've received your forms, we'll be in touch in 5 business days.

We're here to help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view our Terms and Conditions.