What's this guide for?

Learn how to find, track, cancel and recall payments.

Why you'd do this

To find information about a payment you've made, check if it's been authorised or recall it.

What you'll need

  • Information about the payments you're trying to find like dates, payment amount or description

Finding & tracking payments

You can see the payments you have access to, including payables and receivables, by going to Payables Transaction Group Status List.

See recent payments

  • Select a Processing Date (Previous 15 months, Next 15 months or an exact date or date range)
  • Click Search

Can't find a transaction?

  • Click Show Advanced Search
  • Search for the payment by amount, description, payment type or status
  • Hint: the payment may have been submitted with an incorrect processing date, so make sure you check both past and future dates when looking

View detailed information about a payment

Once you've found the transaction you're looking for, click on the Transaction ID to open the ‘View Transaction Group’ screen.

From here, you'll be able to:

  • View the payment's status history e.g. who created it and who authorised it
  • Copy the payment if you need to repeat it
  • Save the payment as a template if you regularly pay to or from the listed accounts

Payment status descriptions

There are 17 types of payment statuses, so you know exactly what's going on with your payment.

Cancelling or recalling payments

If a payment has been made in error, we may be able to help. Please note the below services are provided on a 'best endeavours' basis only and fees apply.

Cancelling a payment straight after it was made

If the payment occurred within the past few hours, we may be able to intercept and recall it before it reaches the recipient. Please call us immediately on 13 2339.

Note: we can only cancel Direct Credit and Direct Debit payments made to or from other financial institutions, as payments to/from other CommBank accounts are processed instantly.

Tracing or recalling processed payments 

If the payment has already been processed, you can request a trace and/or recall by calling 13 2339.

If you have inputted incorrect account details it is likely that after 48 hours the payment will bounce back to your trace account.

Tracing, amending or cancelling International Money Transfers (IMTs) or priority payments

If you made the payment through:

Expired payments

Payments that are not authorised within five days of creation will be automatically declined.

If you still wish to authorise an expired payment, copy its details to a new transaction:

  • Navigate to Payables > Transaction Group Status List
  • Select Previous 15 months as the Processing Date and click Search
  • Locate the payment in the list
  • Click on the Transaction ID to open the ‘View Transaction Group’ screen
  • Click Copy
  • Check all details are still correct, then click Submit

You can now let your organisation's authorisers know their payment has been resubmitted for authorisation.

 

Important information

This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.