Help & support
Learn how to find, track, cancel and recall payments.
To find information about a payment you've made, check if it's been authorised or recall it.
You can see the payments you have access to, including payables and receivables, by going to Payables > Transaction Group Status List.
Once you've found the transaction you're looking for, click on the Transaction ID to open the ‘View Transaction Group’ screen.
From here, you'll be able to:
There are 17 types of payment statuses, so you know exactly what's going on with your payment.
If a payment has been made in error, we may be able to help. Please note the below services are provided on a 'best endeavours' basis only and fees apply.
If the payment occurred within the past few hours, we may be able to intercept and recall it before it reaches the recipient. Please call us immediately on 13 2339.
Note: we can only cancel Direct Credit and Direct Debit payments made to or from other financial institutions, as payments to/from other CommBank accounts or Fast Payments are processed instantly.
If the payment has already been processed, you can request a trace and/or recall by calling 13 2339.
If you have inputted incorrect account details it is likely that after 48 hours the payment will bounce back to your trace account.
If you made the payment through:
Payments that are not authorised within five days of creation will be automatically declined.
If you still wish to authorise an expired payment, copy its details to a new transaction:
You can now let your organisation's authorisers know their payment has been resubmitted for authorisation.
Was the information on this page useful?
This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.