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What you'll need

  • Permission to view CommBiz payments
  • Payment details, such as date, amount or description

Find & track payments

    1. Go to Payments, then select Transaction Group Status List

      Note: This page allows you to see previous, current or future CommBiz payments created by a user
    2. Search for the payment

      Note: Select Show Advanced Search to add additional details
    3. Review the results. Select the transaction ID to view the payment details

    To export your transaction group search history, select your export format, then Export

Find & track payments1

    1. Go to Payments

      Note: This page allows you to see previous, current or future CommBiz payments created by a user
    2. Search or filter for payments
    3. Review the results. Select payments to view additional details.

Find & track international payments

    1. Go to Payments, then select International Payments & FX
    2. On the dashboard, select View Payments
    3. Find the payment you'd like to track and select the blue reference number
    4. Select View payment tracking

Find & track international payments1

    1. Go to Payments, then select International payments
    2. On the dashboard, select View Payments
    3. Find the payment you'd like to track and select the blue reference number
    4. Select View payment tracking

Transaction Group status definitions

Good to know

If you can't find a payment, it might have been created with a different processing date. Check both past and future dates in your search.

Trace or recall a payment

While we make every effort to trace or recall a payment, we're not always able to do so.

If you've entered incorrect account details, the payment may be returned to your trace account after two business days. If it hasn't, call us on 13 2339. 

Fast Payments will be processed instantly. If you'd like to trace or recall a Fast Payment, call us immediately on 13 2339. 

If tracking details are unavailable and you'd like to trace or amend a priority payment, call us immediately on 13 2339. 

If tracking details are unavailable and you'd like to trace or amend a priority payment, call us immediately on 13 2339. 

If the transaction wasn't created or processed in CommBiz, visit Dispute a Transaction to find out what to do next.

Expired payments

  • Payments that aren't authorised after 5 days will be automatically declined. If you'd like to go ahead with an expired payment, you'll need to copy the payment and create a new transaction.

    1. Go to the Transaction Group Status List page and select Previous 15 months as the Processing Date, then select Search
    2. Find the payment in the list
    3. Select the Transaction ID to open the View Transaction Group screen
    4. Select Copy
    5. Review the details, then Submit

Expired payments1

  • Payments that aren't authorised after 5 days will be automatically declined. If you'd like to go ahead with an expired payment, you can duplicate the payment and to create a new transaction.

    1. Go to Payments and find the payment in the list
    2. Select Copy next to the payment. Note: Some payments can’t be copied.
    3. Review the details, then Submit

We're here to help

Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.