Help & support
To export your transaction group search history, select your export format, then Export
Transaction Group status definitions
To understand the status of a payment or learn why a payment hasn't been processed, read our Transaction Group status definitions.
If you can't find a payment, it might have been created with a different processing date. Check both past and future dates in your search.
We’ll make every effort to trace or recall a payment but we are not always able to do so.
If the payment was made within the past few hours, we may be able to recall it before it reaches the payee. Call us immediately on 13 2339. Fees apply.
Note: We can only recall direct credit and direct debit payments made to or from other financial institutions. Fast Payments or payments to and from other CommBank accounts will be processed instantly.
If you've entered incorrect account details, the payment may be returned to your trace account after 48 hours. If it hasn't, call us on 13 2339. Fees apply.
If you'd like to trace, amend or cancel an international payment or priority payment, call us immediately on 13 2339. Fees apply.
Payments that aren't authorised after 5 days will be automatically declined. If you'd like to go ahead with an expired payment, you'll need to copy the payment and create a new transaction.
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This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.