Skip to main content Skip to log on Skip to search Accessibility at CommBank

What you'll need

  • Permission to view CommBiz payments
  • Payment details, such as date, amount or description

Find & track payments

    1. Log on to CommBiz. Go to Payments, then select Transaction Group Status List

      Note: This page allows you to see previous, current or future CommBiz payments created by a user
    2. Search for the payment

      Note: Select Show Advanced Search to add additional details
    3. Review the results. Select the transaction ID to view the payment details

    To export your transaction group search history, select your export format, then Export

  • Transaction Group status definitions

    To understand the status of a payment or learn why a payment hasn't been processed, read our Transaction Group status definitions.

Good to know

If you can't find a payment, it might have been created with a different processing date. Check both past and future dates in your search.

Trace or recall a payment

We’ll make every effort to trace or recall a payment but we are not always able to do so.

If the payment was made within the past few hours, we may be able to recall it before it reaches the payee. Call us immediately on 13 2339. Fees apply.

Note: We can only recall direct credit and direct debit payments made to or from other financial institutions. Fast Payments or payments to and from other CommBank accounts will be processed instantly. 

If you've entered incorrect account details, the payment may be returned to your trace account after 48 hours. If it hasn't, call us on 13 2339. Fees apply.

If you'd like to trace, amend or cancel an international payment or priority payment, call us immediately on 13 2339. Fees apply.

Expired payments

  • Payments that aren't authorised after 5 days will be automatically declined. If you'd like to go ahead with an expired payment, you'll need to copy the payment and create a new transaction.

    1. Go to the Transaction Group Status List page and select Previous 15 months as the Processing Date, then select Search
    2. Find the payment in the list
    3. Select the Transaction ID to open the View Transaction Group screen
    4. Select Copy
    5. Review the details, then Submit

We're here to help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.