If you made a payment in error, we may be able to help. Please note the below services are provided on a 'best endeavours' basis only and fees apply.
Cancelling a payment straight after it was made
If you’ve made an incorrect payment within the past few hours, we may be able to intercept and recall it before it reaches the recipient. Please call us immediately on 13 2339.
Note: we can only cancel direct credit and debit payments made to or from other financial institutions, as payments to/from other CommBank accounts are processed instantly.
Tracing or recalling processed payments
If your payment has already been processed, you can request a trace and/or recall by calling 13 2339.
You should wait 48 hours before contacting us, as the payment is likely to bounce back should you have inputted incorrect account details.
Tracing, amending or cancelling International Money Transfers (IMTs) or priority payments
If you made the payment through:
- The Payables tab – please call 13 2339.
- The Markets tab – please call 1300 222 339.