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What you'll need

    • To be an Administrator with a security token

Nominate a service delegate

    1. Go to Admin, then Maintenance Requests
    2. On the Find Maintenance Request screen, select Service Delegate from the left menu
    3. A list of current Service Delegates will display. From the drop down list beneath Add a New Service Delegate, choose the identified user you want to add and select Add
    4. Define Authorisation Rule by selecting the number of Service Delegates (either 1 or 2) that will be required to electronically authorise Maintenance Requests. If you select Disabled from this list, the Service Delegate functionality will no longer be active and electronic authorisation of Maintenance Requests will revert to paper-based (requiring printing, signing and posting of forms)
    5. Select Confirm
    6. Print and sign the forms and ensure the appropriate people in your organisation also sign the forms before returning them to us. See How do I complete the Service Delegate Authority form?

Nominate a service delegate1 

    1. Go to Admin, then select Create request
    2. Select Manage service delegates
    3. A list of current Service Delegates will display. From the drop down list beneath Add a New Service Delegate, choose the identified user you want to add and select Add
    4. Define Authorisation Rule by selecting the number of Service Delegates (either 1 or 2) that will be required to electronically authorise Maintenance Requests. If you select Disabled from this list, the Service Delegate functionality will no longer be active and electronic authorisation of Maintenance Requests will revert to paper-based (requiring printing, signing and posting of forms)
    5. Select Confirm
    6. Print and sign the forms and ensure the appropriate people in your organisation also sign the forms before returning them to us. See How do I complete the Service Delegate Authority form?

Tasks

  • Once nominated and confirmed, Service Delegates can create maintenance requests to:

    • Add new CommBank accounts
    • Authorise and set up Commercial Card Administrators
    • Authorise Enable Foreign Exchange requests
    • Add or change Electronic Account Authorities

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Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.