About security tokens

    • To access secure features in CommBiz like authorising transactions or changing settings, you'll need a CommBiz security token.
    • You won’t need a token if you have permission to View only or View and create.


An eToken is needed to authorise payments, and to complete Administrator and other functions within CommBiz.

  • Built into the CommBiz Mobile app
  • Generates a unique, one-time password
  • Needs to be registered and is unique to each user

How to activate eToken

Physical token

If you're not eligible for eToken, you can use a physical token. Note: For each CommBiz Service, you can only have an eToken or a physical token at one time.

How does it work?

  • Simple-to-use device
  • Generates a unique, one-time password
  • Unique to each user

How to activate

  • Log on to My Security Centre  
  • Click Activate token  
  • Enter the 10-digit serial number on the back of your token  
  • Click Activate token

How do I use it?

  • Press the yellow button on the front of the token
  • Enter the password into CommBiz when prompted
  • The password will last 30 seconds

When will I receive my token?

Physical security tokens normally take 3-5 business days to arrive. If it’s been longer, call us on 13 2339.

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view the CommBiz terms and conditions.