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Security tokens

All CommBiz authorisers and administrators will require a security token for two-factor authentication.

About security tokens

- To access secure features in CommBiz like authorising transactions or changing settings, you'll need a CommBiz security token.
- You won’t need a token if you have permission to View only or View and create.

eToken

An eToken is needed to authorise payments, and to complete Administrator and other functions within CommBiz.

Built into the CommBiz Mobile app
Generates a unique, one-time password
Needs to be registered and is unique to each user

How to activate eToken

1. You’ll need to download the CommBiz app
2. Follow the prompts to activate your eToken and register the app
If your CommBiz service hasn’t been set up for eToken, you won’t see the option to activate it. Your service administrator can call the CommBiz helpdesk on 13 2339 to set it up.

eToken user guide

Physical token

If you're not eligible for eToken, you can use a physical token. Note: For each CommBiz Service, you can only have an eToken or a physical token at one time.

Lost, stolen or damaged token?

How does it work?

Simple-to-use device
Generates a unique, one-time password
Unique to each user

How to activate

Log on to My Security Centre
Click Activate token
Enter the 10-digit serial number on the back of your token
Click Activate token

How do I use it?

Press the yellow button on the front of the token
Enter the password into CommBiz when prompted
The password will last 30 seconds

When will I receive my token?

Physical security tokens normally take 3-5 business days to arrive. If it’s been longer, call us on 13 2339.

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CommBiz help

Important information

This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view the CommBiz terms and conditions.