Help & support
An audit certificate - or bank confirmation - is a document provided by the bank upon request by an auditor. This is done on behalf of a business for audit purposes.
The certificate serves as an independent confirmation of the business’ accounts, lending and financial relationship with the bank.
Auditors can request an audit certificate either directly from CommBank, or through Confirmation – a third-party supplier where requests are submitted via their portal.
Auditors can request General and/or Treasury audit certificate(s) via email from the CommBank Audit Support Team at [email protected].
The below forms will need to be completed and submitted with the request:
Auditors can also submit audit certificate requests through the Confirmation portal. No forms are required for Confirmation requests, except for a Consent Letter which will need to be downloaded from the portal, completed and submitted.
Government and Bankwest requests cannot be accepted via Confirmation - please refer to ‘Requests via CommBank’ process.
Please note requests submitted via Confirmation will incur fees from Confirmation. CommBank fees will not be charged for these requests. For more information, please contact Confirmation at [email protected].
You will need to submit an Audit Request Authority to Disclose form with the following mandatory fields completed:
You will also need to complete and submit the General or Treasury Audit Request form(s).
Auditors can send the completed Authority to Disclose form and General/ Treasury Request form(s) to [email protected].
The standard processing time is 15 business days.
Your certificate(s) will be emailed in PDF format to the email address listed on the General/Treasury Audit Request GS 106 form(s).
Please reach out to the Audit Certificates Team at [email protected].
Yes, a processing fee may apply depending on the type of audit request. Details on fees can be found in the Common Banking Services Terms and Conditions under ‘Certificates Supplied by the Bank’. Please note any audit certificate requests submitted via Confirmation may incur third party fees.
