Help & support
All companies in Australia must be registered with the Australian Securities & Investments Commission (ASIC). It’s your responsibility to keep your registration details up to date. You should also notify us if your details change.
When a company is deregistered with ASIC, it ceases to exist as a legal entity. This means:
Visit the ASIC website for more information about deregistration.
When a company is deregistered, we're required to comply with ASIC requirements for dealing with deregistered companies. This may involve:
If we identify that your company has been deregistered, we’ll notify you by email or letter. Once notified, you should contact us as soon as possible and confirm whether you plan to reinstate your company with ASIC.
If you reinstate your company within 60 days of receiving our notification, we’ll unfreeze your accounts and you can resume transactions as usual. If we don’t hear from you, we’ll remit the funds (excluding debts) and close the accounts.
Visit the ASIC website for more information about deregistered company bank accounts.
If you intend to re-register or reinstate the company, you can either:
Visit the ASIC website for more information about reinstating a deregistered company.
Email us at acncontactteam@cba.com.au with:
Once we've verified the information, we'll remove any stops placed on your company's accounts.
If your company hasn't been deregistered yet, you may be able to stop the deregistration.
If you're experiencing financial hardship and are responsible for accounts held by a deregistered company, it’s important you get in touch with us as soon as you can.
Learn more about how we can support your business.
Contact us as soon as possible to confirm whether you intend to reinstate your company’s registration with ASIC.
If we don't hear back from you within 60 days, we’ll remit any funds to ASIC and close your accounts. Any party can submit a claim for these funds. Learn more about how to claim money owed to a deregistered company.
If you want to confirm the email or letter was sent by us, call us on 13 1998 (Mon–Fri, 9am–5pm, Syd/Melb time).
We’re required to freeze the accounts of all deregistered companies. We do this by placing a stop on the accounts to prevent transactions. We must then remit the funds to ASIC and close the accounts.
If the company has been reinstated within 60 days of receiving our notification, we'll remove the account stop and you can continue to transact on the accounts as usual.
If more than 60 days have lapsed since our notification, we'll remit the funds to ASIC and close the account.
Funds held in company accounts will be transferred to ASIC. Any party can submit a claim for these funds. Learn more about how to claim money owed to a deregistered company.
We’re unable to make a claim to ASIC on your behalf.
If you have questions or need help:
CommSec customers should call us on 13 1519 or +61 2 9115 1417 from overseas (Mon–Fri, 8am–6pm, Syd/Melb time).
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The content on this page is published solely for information purposes. As it has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice.
